Stephanie Ethier
Jensen Beach,FL
Summary
Dynamic professional with extensive experience excelling in clinical documentation and patient management. Proven ability to enhance efficiency and mitigate risks through proactive decision-making and strong organizational skills. Adept at navigating complex regulatory environments while fostering interdepartmental collaboration and delivering exceptional service to vulnerable populations.
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Skilled IT Coordinator with background in managing, coordinating and supporting technological operations. Brings strengths in maintaining systems, troubleshooting hardware and software issues, and overseeing the implementation of new technology solutions. Noted for ability to lead teams, improve operational efficiency and ensure system security. Previous roles highlight significant impact made by improving workflows, reducing downtime, and enhancing overall productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internal Case Manager/Clinical Reimbursement
Genesis Healthcare
05.2022 - 06.2024
- Responsible for submitting clinical reviews, and reviewing medical records for medical necessity in a managed care setting, averaging 25-50 patients daily.
- Submitted continued stay requests through various methods, including multiple insurance portals.
- Maintained clinical documentation from admission throughout patient stay.
- Provided discharge documentation to insurance plans.
- Assisted patients with appeal requests.
- Attended virtual weekly UM meetings for all patients.
Administrator
Pillsbury Home
05.2022 - 11.2022
- Responsible for the successful operation of the 14-bed assisted living facility.
- Responsible for all aspects/functionality of Human Resources including hiring, retention, performance evaluations, training, competencies, and recordkeeping.
- Responsible for all aspects of Resident Care including admissions, evaluations, activities, and recordkeeping.
- Responsible for all aspects of Building/Grounds oversight. Ensuring licenses, certifications, and inspections were current.
- Communication liaison between residents, resident families, case managers, and local/state agencies.
- Responsible for developing contracts and relationships with local businesses to provide services to the facility, staff, and residents.
- Responsible for the implementation of an EHR system for residents and electronic recordkeeping for employees.
- Created schedules for all employee in-services, secured training/trainers, and mandated employee attendance.
Executive Assistant to CEO/ IT Coordinator/Project Director
RiverMead
06.2015 - 10.2021
- Executive Administrative support to the CEO, Leadership Team, Department Directors, Board of Trustees, Executive Committee, Finance and Investment, Audit, and Resident Committees.
- Coordinated Board of Trustee meetings from culinary requests, preparing information packets, agendas, and video presentations, to ensuring proper functioning of hardware, software, and meeting links.
- Recorded minutes for all Board of Trustee meetings, Board Committee, and Sub-committee meetings.
- Coordinated travel and accommodations for The Board of Trustees/Leadership Team, including itinerary, air and ground transportation.
- New Board Member Orientation, creating documentation and assuring the maintenance of the day's schedule.
- Training, and education to all levels of staff on policies, procedures, and technology applications.
- Maintenance of an electronic filing system and corporate policies and procedures. Preparation of legal and corporate documents for filing with local banking and government agencies.
- Liaison for resident service issues relating to all technology.
- Monthly bankcard billing statement reconciliation.
- Responsible for administering and coordinating the office supply ordering system, uniforms, printing, and postage, and negotiating terms and contracts.
- Triage all IT issues, acting as a liaison with technology vendors; coordinating access to company systems, network access, and functionality issues.
- Responsible for on- and off-boarding of all employees' technology access and assigning new hire orientation and annual competencies in our LMS.
- Responsible for all hardware and software purchases, including the implementation of an Electronic Health Record system, Electronic Situational Awareness Response system, and the electronic transition of several in-house platforms such as conference room scheduling and resident communications.
- Developed and led corporate technology initiatives.
- Maintained inventory of IT equipment.
- Responsible for procurement, negotiation, and maintenance of organization-wide software subscriptions.
- Maintained all audio-visual systems.
- Served as Planning Giving Coordinator; tracking gifts to the Community Fund and the Gift Annuity Program.
Administrative Assistant to CMO/CNO/VP Patient Care Services
Monadnock Community Hospital
- Provided administrative support to the Chief Medical Officer/Chief Nursing Officer/Vice President of Patient Care Services and all Clinical and Ancillary Departments.
- Assisted CMO and CNO in collaboration with nursing and physician leaders, in planning, organizing, and managing processes with a focus on customer service and clinical quality within the stated budget.
- Assisted in setting department goals and providing necessary tools for financial performance and measurement of quality metrics.
- Provided direct administrative leadership to nursing and other support staff.
- Maintained numerous databases relating to tracking and reporting competencies, skills, incident reporting, risk management, policy management, project management, and AHA Training.
- Administered and implemented employee satisfaction surveys and created presentations to report results.
- Served on multiple committees; Patient Safety, Pharmacy and Therapeutics, Clinical Leadership Council, Clinical Leadership Development, Emergency Preparedness and Infection Control.
Education
AS - Business Administration
Granite State College/University of NH
Concord, NHSkills
- Multi-level technology skills
- Patient management
- Clinical documentation
- Regulatory compliance
- Care coordination
- Project management
- Medical record review
- Flexibility
- Adaptability
- Dependability
- Proficiency in Microsoft applications
- Proficiency in G-Suite applications
- Diplomacy
- Tact
- Discretion
- Impeccable judgment
- Verbal skills
- Written skills
- Interpersonal skills
- Analytical thinking
- Critical thinking
- Proactive decision making
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Decision-making
- Enhancing efficiency
- Mitigating risks
- Interdepartmental liaison
- Employee training
- Data analysis
- Technology implementation
- Risk assessment
- Budget tracking
- Policy development
- Service delivery
- EMR / EHR
- Utilization criteria
- Shared governance
- Conflict resolution
- Report writing
- Case management tracking
- Documentation proficiency
- Positive attitude
- HIPAA compliance
- Email and telephone etiquette
- Records management
- Ethical judgment
- Indirect patient care
- Financial support
- Community outreach
- Staff education and training
- Staff management
- Patient needs assessment
- Program development
- Case documentation
- Community resources
- Cross-functional collaboration
- Relationship building
- Client empowerment
- Interdisciplinary collaboration
- Data entry and analysis
- Health history documentation
- Utilization management
- Vulnerable population awareness
- Client relationship management
- Goal setting
- Patient support
- MS office
- Resource identification
- Team collaboration
References
Available upon request and include C-level, Director/Manager level, co-worker, vendor, and personal.
Certification
- Notary Public - State of Florida
Timeline
Internal Case Manager/Clinical Reimbursement
Genesis Healthcare
05.2022 - 06.2024
Administrator
Pillsbury Home
05.2022 - 11.2022
Executive Assistant to CEO/ IT Coordinator/Project Director
RiverMead
06.2015 - 10.2021
Administrative Assistant to CMO/CNO/VP Patient Care Services
Monadnock Community Hospital
AS - Business Administration
Granite State College/University of NH
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