Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Stephanie Evans

Williamsport,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Home Health Aide Provider

CareGivers Of America
03.2019 - Current
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted disabled clients to support independence and well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Developed rapport to create safe and trusting environment for care.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Customer Service Representative Agent

Aetna Medicare
09.2021 - 04.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Inspection Technician

Primus Technologies
09.2009 - 02.2010
  • Inspected various units using instruments and proper techniques for reliable results.
  • Completed receiving, in-process and final inspections on different manufactured components.
  • Checked units for foreign objects, rattles and loose internal hardware with shakedown techniques.
  • Reviewed production activities and documentation to check conformance to optimal procedures.

Sales Representative

Brenner Car Credit
03.2005 - 02.2006
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Assistant Store Manager

Sally Beauty Supply
02.2001 - 03.2005
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Certificate - Pharmacy Technician

Martinsburg College
Martinsburg, WV
03.2023

High School Diploma -

Williamsport Area High School
Williamsport, PA
06.1991

Skills

  • Progress Monitoring
  • Patient and Compassionate
  • Care Plan Adherence
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Call Documentation
  • Issue and Complaint Resolution
  • Interpretation and Translation Services
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers

References

Tami Reeder Case Management for MHMR 570-772-2314

Jennifer Evans Administrator of Children and Youth Services 570-220-7360

Taylor Nagy Supervisor Aetna Medicare 412-904-8110

Eilene Smith-Cercone Coworker/friend 412-260-8669

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Customer Service Representative Agent

Aetna Medicare
09.2021 - 04.2022

Home Health Aide Provider

CareGivers Of America
03.2019 - Current

Inspection Technician

Primus Technologies
09.2009 - 02.2010

Sales Representative

Brenner Car Credit
03.2005 - 02.2006

Assistant Store Manager

Sally Beauty Supply
02.2001 - 03.2005

Certificate - Pharmacy Technician

Martinsburg College

High School Diploma -

Williamsport Area High School

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