Stephanie Evans
Chicago,IL
Summary
Ambitious Community Outreach Specialist adept at planning events, improving facilities and managing administrative functions. Prepared to leverage four years of experience working with residents and community leaders near and in CHA properties in aspirations to take on new role with room for growth and advancement.
Overview
14
14
years of professional experience
Work History
Level Up (Family Self Sufficiency) Coach
Chicago Housing Authority
11.2022 - Current
- Employed in Resident Services administering a five year HUD approved Family Self Sufficiency program that was geared towards community growth and development.
- Guided participants towards successful completion in LevelUp (FSS) program, which is a program designed where CHA residents spend five years working towards goals around education, employment, financial education and coaching, and homeownership.
- Promoted various CHA programs to residents to assist with economic independence.
- Maintained regular contact with clients by calling and visiting clients' homes to continue encouraged participation and providing resources as needed.
- Managed a caseload of 100 participants and successfully tracked each participants progress with systems such as TAAG.
Community & Outreach Specialist
YWCA Metropolitan Chicago
02.2018 - Current
- Sustain positive relationships with a range of community leaders and develop partnerships with community organizations in order to create events and facilitate attendance at CHA FamilyWorks events and other gatherings.
- Kept resident caseloads up to date by assisting with the completion of adult and youth intakes to support development of Family Action Plans, as well as conducting home assessment visits for seniors in order to ensure safety and wellness.
- Responsible for the creation of informational materials such as flyers, posters, and the company newsletters which were distributed to residents to describe what, where, and when program services are available to them.
- Worked individually or with a team to create and host events where services were able to be leveraged in exchange for resident enrollment in FamilyWorks program.
Crossing Guard
City Of Chicago
11.2018 - 01.2020
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Withstood adverse environmental conditions.
- Reported reckless motorists or anyone creating unsafe situations for students to school management.
Dispatcher
SOS Security Services
12.2016 - 01.2018
- First responder to non-emergency situations that occur on Illinois Institute of Technology campus as well as a liaison to the Chicago Police Department for circumstances that were considered emergencies.
- Primary role served as campus control dispatcher where Competitive Edge Software was utilized to log in and keep track of each officer's current location and status.
- Intermittent use of the two- radio, telephone, and campus mobile safety application to communicate with both students and officers to receive and transmit information.
Security Receptionist
Securitas
06.2010 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Education
Business Economics
Kennedy King College
High School Diploma -
Chicago Vocational Career Academy
06.2005
Skills
- Partnership development
- Relationship building
- Problem-Solving
- Effective leader
- Client account management
Accomplishments
Presented with a resilience award for hard work on sharing resources and promoting empowerment in the community.
Timeline
Level Up (Family Self Sufficiency) Coach
Chicago Housing Authority
11.2022 - Current
Crossing Guard
City Of Chicago
11.2018 - 01.2020
Community & Outreach Specialist
YWCA Metropolitan Chicago
02.2018 - Current
Dispatcher
SOS Security Services
12.2016 - 01.2018
Security Receptionist
Securitas
06.2010 - 01.2017
Business Economics
Kennedy King College
High School Diploma -
Chicago Vocational Career Academy
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