Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Evans

Rosenberg

Summary

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Loomis Armored
12.2024 - Current
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Biller III

ABM Industries
07.2024 - 10.2024
  • Reduced billing errors by implementing strict policies and systematic procedures.
  • Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
  • Assisted in the development of customized billing solutions, catering to unique client requirements.
  • Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
  • Collaborated with customers to resolve disputes.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Generated monthly billing and posting reports for management review.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.

Biller/Billing and Collections Specialist

PrimeFlight
11.2023 - 05.2024
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Reconciled accounts receivable to general ledger.
  • Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.

Collections Specialist

ABM Industries
07.2023 - 09.2023
  • Processed payments and applied to customer balances.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
  • Counseled debtors on payment options and arranged installment agreements.
  • Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
  • Used probing techniques to determine debtors' reasons for delinquency.

Collections Specialist/Team Trainer

Trilogy MedWaste
09.2019 - 03.2023
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Trained new team members on scripts, company services, and collection strategies.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Enhanced department productivity with ongoing training and development programs for collections staff members.
  • Boosted recovery rates on past-due accounts through meticulous follow-up and record-keeping.
  • Utilized data analysis to identify trends in non-payment, enabling proactive account management.
  • Increased recovered amounts from written-off accounts with targeted recovery strategies.
  • Enhanced customer trust and retention with empathetic and solution-focused interactions.
  • Fostered positive relationships with clients, resolving disputes and clarifying financial obligations.
  • Reduced outstanding accounts receivables, utilizing advanced negotiation and persuasion skills.
  • Collaborated with external collection agencies and legal counsel on complex delinquent accounts.
  • Facilitated team training sessions on effective collections strategies, raising departmental performance.

Education

Associate of Arts - Youth Mental Health Counselor

McLennan Community College
Waco, TX

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Customer research
  • Skip tracing
  • Conflict resolution techniques
  • Professionalism and ethics
  • Data entry efficiency
  • Goal-oriented mindset
  • Payment posting
  • Outbound calling
  • Record keeping proficiency
  • Strong negotiation skills
  • Account reconciliation
  • Empathy and tactfulness
  • New hire training
  • Call center experience
  • Goals and performance
  • History research
  • Payment plan management
  • Collection agency relations
  • Billing problem resolution
  • Account monitoring
  • Microsoft office
  • Aging reports analysis
  • Updating customer accounts
  • Payment scheduling

Timeline

Collections Specialist

Loomis Armored
12.2024 - Current

Biller III

ABM Industries
07.2024 - 10.2024

Biller/Billing and Collections Specialist

PrimeFlight
11.2023 - 05.2024

Collections Specialist

ABM Industries
07.2023 - 09.2023

Collections Specialist/Team Trainer

Trilogy MedWaste
09.2019 - 03.2023

Associate of Arts - Youth Mental Health Counselor

McLennan Community College

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