Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Every

Filer,Idaho

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Revenue Integrity Coordinator

Saint Alphonsus
01.2022 - Current
  • Work in a highly collaborative environment with multiple RHMs to identify areas of opportunity and celebrate reaching goals together
  • Prepare and present data to leadership via Excel and PowerPoint
  • Project Management
  • Review Insurance denials and help mitigate future denials
  • Pull data from inflow tool and manipulate Excel spreadsheets, create pivot tables, charts, sort, filter, etc, as needed to obtain needed information
  • Handling of multiple projects with the ability to prioritize to reach necessary goals
  • Support other RHMs during transition to Epic
  • Work with all levels of staff from Registration colleagues to Directors in order to understand current workflows to find gaps and work to fill those gaps or create and implement new processes to avoid denials and write-offs.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.

Billing Specialist

Quicker Care
03.2023 - 12.2023
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reconciled accounts receivable to general ledger.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Customer Service Representative

Blue Cross of Idaho
08.2021 - 01.2022
  • Provide insurance benefits to customers and providers
  • Create insurance estimates
  • Update Medicare Advantage plans as requested during open enrollment
  • Assist customers in applying for new Medicare Advantage plans during open enrollment
  • Phone customer support
  • Data entry
  • Collect premiums via phone
  • Answer Multi Phone Lines.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Connect Patient Access Supervisor

St Luke’s Magic Valley
08.2019 - 08.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.

Emergency Communications Officer

City of Twin Falls
01.2019 - 02.2021
  • Reduced risks and emergency response issues by observing public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Assisted callers in emergency situations with appropriate information and support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Data Integrity Specialist 2

St Luke's Magic Valley
01.2015 - 01.2019
  • HEDIS Medical Record Requests
  • Complete patient and 3rd party Requests
  • Team lead over Scanning team in Him
  • Trained new employees on Epic, scanning protocols, fax queues, phones, release of
  • Performed quality on employees to ensure medical records were correctly entered
  • Provided monthly data for the directors of the department
  • Provided support during EPIC Go-Live.

Rehab Tech

St Luke's Magic Valley
01.2014 - 01.2015
  • Scheduling and entering orders
  • Helped Physical/Occupational/ Speech Therapist with any treatments as needed
  • Spreadsheets, helped with Education, schedule patients, and any other tasks needed.

Patient Access Specialist

Portneuf Medical Center
01.2011 - 12.2012
  • Answer multi phone lines
  • Schedule patients and appointment reminder calls
  • Check in patient, chart prepping, Insurance Billing, collecting Co-pays and any other tasks needed.

Education

High School Diploma -

Oak Gobe
San Jose California
06.2001

Skills

  • Conflict resolution
  • Goal setting
  • Customer relationship management (CRM)
  • Performance management
  • Verbal and written communication
  • Performance evaluations
  • Shift scheduling
  • Recruiting and interviewing
  • Financial management
  • Cross-functional team management

Timeline

Billing Specialist

Quicker Care
03.2023 - 12.2023

Revenue Integrity Coordinator

Saint Alphonsus
01.2022 - Current

Customer Service Representative

Blue Cross of Idaho
08.2021 - 01.2022

Connect Patient Access Supervisor

St Luke’s Magic Valley
08.2019 - 08.2021

Emergency Communications Officer

City of Twin Falls
01.2019 - 02.2021

Data Integrity Specialist 2

St Luke's Magic Valley
01.2015 - 01.2019

Rehab Tech

St Luke's Magic Valley
01.2014 - 01.2015

Patient Access Specialist

Portneuf Medical Center
01.2011 - 12.2012

High School Diploma -

Oak Gobe

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Stephanie Every