Stephanie Facundo
Aurora,CO
Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Overview
12
12
years of professional experience
Work History
Childcare Assistant Teacher
Assumption Greek Orthodox
2025.09 - Current
- Developed and implemented engaging lesson plans that promote child development and learning.
- Supported daily classroom activities, fostering a nurturing environment for children.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Assisted in maintaining a safe and clean classroom environment for optimal learning experiences.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Outbound Contacts Representative 2
Humana
2022.03 - 2025.03
- The Outbound Contacts Representative 2 represents the company by making proactive outbound calls to our members who are new to Humana’s mail order service
- Addressing customers’ needs which may include complex benefit questions, resolving issues and educating members.
Inbound Contacts Representative 2 | Concierge Team
Humana
2020.08 - 2022.03
- Certified in Spanish calls
- Addressing customers’ needs which may include complex benefit questions, resolving issues and educating members.
- Placing outbound calls to Physicians to help members in need of prescriptions
- De-escalating issues before they become an issue
- Assisting programs like HAH, KAH, Group Medicare, Retail lite, and Home office
- Offering a perfect customer service experience and practicing a one stop shop service
Inbound Contacts Representative 1
Humana
2019.10 - 2020.07
- Address customer’s needs which may include complex benefit questions resolving issues and educating members.
- Recording details of inquires comments or complaints
- Increased customer service and interpersonal skills by interacting with members on a daily basis
- Educated member on their Medicare benefits
Customer Service Pharmacy Representative
Cigna
2017.01 - 2018.01
- Performing data entry
- Patient registration
- Responding to high volume customer inquires
- Answer a variety of customer inquiries pertaining to home delivery pharmacy products
- Prepared faxes emailed and handles all incoming and outgoing correspondence
Level 7 Associate
In-N-Out Burger
2017.04 - 2017.09
- Completed 1-7 associate levels of development
- Reduced waste and controlling cost
- Securing store funds and assets
- Became a cook and developed some store operation knowledge
- Clean and organize dining, service, and kitchen areas
- Assist customers by providing information and resolving their complaints/concerns
Customer Service Representative
General Dynamics Information Technology
2014.01 - 2015.01
- Prepared prescription requests and collaborated with local pharmacies during the open enrollment periods
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing pre-scripted responses in which we must read verbatim to provide basic general and claims specific information
- Assist caller with filling out online application and submitting it electronically to plan provider for processing.
- Taking Medicare and Marketplace calls as business dictates
- Report problems that occur via the online system so they can be addressed by the appropriate parties.
Education
High School Diploma -
Youngker High School
Buckeye, Arizona05.2011
Physical Therapy Assistant Candidate - undefined
Brookline College
Phoenix, Arizona12.2017
Skills
- Can provide empathy and compassion
- The ability to receive constructive criticism in a professional manner
- Patience
- Attentiveness
- Clear Communication Skills
- Knowledge of the Product or Service
- Time Management Skills
- Patience and empathy
- CPR certified
- Time management
- Approachable
- Active listener
- CPR and first aid
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Childcare Assistant Teacher
Assumption Greek Orthodox
2025.09 - Current
Outbound Contacts Representative 2
Humana
2022.03 - 2025.03
Inbound Contacts Representative 2 | Concierge Team
Humana
2020.08 - 2022.03
Inbound Contacts Representative 1
Humana
2019.10 - 2020.07
Level 7 Associate
In-N-Out Burger
2017.04 - 2017.09
Customer Service Pharmacy Representative
Cigna
2017.01 - 2018.01
Customer Service Representative
General Dynamics Information Technology
2014.01 - 2015.01
Physical Therapy Assistant Candidate - undefined
Brookline College
High School Diploma -
Youngker High School