Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Awards
WORK AUTHORIZATION
Timeline
Generic

Stephanie Felan

Dallas,TX

Summary

Dynamic automotive professional with 14 years of diverse experience in roles such as Mechanic, Manager, VP of Sales, and State Inspector. Holds an Associate's Degree in the Automotive Industry and demonstrates a strong commitment to delivering exceptional results while striving for excellence. Proven expertise in servicing both foreign and domestic vehicles, specializing in brakes, exhaust systems, and engines, with frequent recognition for outstanding work quality and efficiency. Eager to leverage extensive industry knowledge and hands-on skills in a challenging career that promotes personal and professional growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager/VP Of Sales/Technician/Lube tech/State Inspector

SpeeDee Oil Change and Auto Service
09.2022 - Current
  • Fully Certified for Top side/Bottom side/Courtesy Check/Safety and VP of Sales in SpeeDee Full Speed Automotive
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Collaborated with cross-functional teams to resolve pressing maintenance challenges in a timely manner.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.

Technician/ Assistant Manager/ State Inspector

Midas
01.2016 - 01.2022
  • Started out as a Technician/State Inspector and as time progressed I was promoted to management.
  • Built strong relationships with customers through clear communication of repair needs and expected completion times.
  • Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
  • Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
  • Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Certified Lube Technician

Southwest Kia
08.2014 - 01.2015
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Utilized advanced technical knowledge to identify potential hazards in complex systems and structures, contributing to a safer environment for state residents and visitors alike.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.

Tire Technician Mechanic

NTB
12.2013 - 07.2014
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Certified Lube Technician

Pepboys Parts And Auto
09.2011 - 12.2013
  • Enhanced customer satisfaction by providing efficient and thorough preventative maintenance services.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Demonstrated versatility by performing additional tasks, such as assisting with basic repairs or supporting the front desk staff during peak service times.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.

Student/Helper

A T I Training Center
08.2010 - 09.2011
  • Lube Tech and did State Inspections
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Associates - Automotive Engineering

A T I Training Center
Dallas, Texas
09-2011

High School - High School Education

Sunset High School
Dallas, Texas
09-2010

Skills

  • Service excellence
  • Team leadership
  • Time management
  • Verbal and written communication
  • Staff training and development
  • Fluid exchanges
  • Scheduled maintenance practices
  • Brake systems
  • Parts replacement
  • Vehicle inspections
  • Axle repairs
  • Filter replacements
  • Engine repair
  • Wheel alignment
  • Suspension systems
  • Cooling system
  • Tire rotation
  • Service scheduling
  • Battery services
  • Exhaust systems
  • Gasket replacements
  • Coolant flushes
  • Hand and power tools

Certification

A.T.I Training Center

LANGUAGES

English
Full Professional

Awards

Associates DegreeHighschool Diploma, High Honors, Perfect Attendence

WORK AUTHORIZATION

  • I am authorized to work in the following countries:
  • United States

Timeline

Manager/VP Of Sales/Technician/Lube tech/State Inspector

SpeeDee Oil Change and Auto Service
09.2022 - Current

Technician/ Assistant Manager/ State Inspector

Midas
01.2016 - 01.2022

Certified Lube Technician

Southwest Kia
08.2014 - 01.2015

Tire Technician Mechanic

NTB
12.2013 - 07.2014

Certified Lube Technician

Pepboys Parts And Auto
09.2011 - 12.2013

Student/Helper

A T I Training Center
08.2010 - 09.2011

Associates - Automotive Engineering

A T I Training Center

High School - High School Education

Sunset High School

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