Stephanie Felix
San Antonio,Texas
Summary
Detail-oriented administrative and sales associate with 4+ years of experience in the finance sector, specializing in business correspondence, banking operations, account management, delivering customer service, onboarding processes, and operational support for management and colleagues. Proficient in working with government facilities, such as DHS and CBP systems, while obtaining a Top Clearance, ensuring strict confidentiality and full compliance with all applicable government regulations and policies. Reliable candidate, ensuring the smooth operation of office coordination, providing dependable operational support across multiple business functions and client relations. Valued for attention to detail, adaptability, and the ability to contribute to a structured, efficient, and service-driven workplace.
Overview
7
7
years of professional experience
Work History
Operations & Accounting Support Specialist
Haifa Wholesale L.L.C.
San Antonio, Texas
08.2025 - Current
- Managing vendor and client relationships while delivering high-quality customer service; handling administrative duties, daily inventory tracking, competing data entry and supporting accounting functions such as vendor purchasing and invoicing
- Assist the sales department by managing customer inquiries and supporting daily sales operations
- Maintain an organized and efficient workspace while leveraging Microsoft Office (Excel, PowerPoint) and Google Workspace to ensure timely task completion
- Contribute to warehouse operations by supporting inventory management, shipping coordination, and collaboration with logistics partners to ensure efficient order fulfillment
- Collaborate with team members to streamline processes, improve administrative efficiency, and enhance overall productivity
Processing Coordinator
Ranger Land Systems Inc.
Laredo, Texas
09.2023 - 03.2025
- Collaborated with Homeland Security and federal facilities to perform high-volume data entry and intake operations
- Accurately entered and managed sensitive data for non-U.S. citizens while maintaining strict confidentiality standards
- Drafted and maintained accurate reports documenting welfare checks, custody status, transportation, and medical procedures into government information systems
- Monitored and supported the safety, well-being, and general care of non-U.S. citizens in government custody
- Utilized Microsoft Excel and Word regularly to ensure accurate reporting and documentation
Administrative Sales Representative
International Bank of Commerce
Laredo, Texas
01.2019 - 08.2023
- Supported the General Manager and cross-functional teams in customer service, administrative functions, sales and teller operations, while meeting monthly sales targets, strengthening client relationships, preparing accurate reports, generating invoices, and maintaining branch inventory
- Daily processes in offering and managing banking products/services, loan and deposit portfolios, new account opening services, and customer outreach
- Cross-trained in teller services, operations, and auditing to ensure workflow continuity and compliance
- Utilized bilingual communication skills to deliver monthly business presentations and internal initiatives
- Trained and mentored new administrative and sales associates, improving confidence, performance, and contribution to bank growth
- Ensured full compliance with bank policies, procedures, regulatory regulations
Education
Bachelor of Arts - Psychology
Texas A&M International University
Laredo05.2024
Associates Degree - Science
Laredo College
Laredo, TX05.2022
Skills
- Computer Literacy
- Team Leadership
- Effective Time Management
- Attention to Detail
- Problem Solving
- Critical Thinking
- DHS Familiarity
- Invoicing
- Strong Communication and Organization
- Proficiency in Microsoft Office Applications
- Bilingual Communication
- Customer relationship management
Timeline
Operations & Accounting Support Specialist
Haifa Wholesale L.L.C.
08.2025 - Current
Processing Coordinator
Ranger Land Systems Inc.
09.2023 - 03.2025
Administrative Sales Representative
International Bank of Commerce
01.2019 - 08.2023
Bachelor of Arts - Psychology
Texas A&M International University
Associates Degree - Science
Laredo College