Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Stephanie Ferguson

Customer service representative
Murfreesboro,Tennessee

Summary

Successful customer care with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Customer Care Representative

Bread Financial
12.2014 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Resident Assistant

St Vincent Family Center
08.2009 - 05.2014
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.

Education

No Degree - Business

Columbus State Community College
Columbus, OH

High School Diploma -

Eastmoor Academy
Columbus, OH
06.1994

Skills

  • Training and Development
  • Understanding Customer Needs
  • Telephone Reception
  • Customer Retention Strategies
  • Merchandise Orders and Exchanges
  • Data Evaluation
  • Contract Negotiation Expertise
  • Information Updates
  • Brand Representation
  • Accounts Payable and Accounts Receivable
  • Problem Resolution
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Care Representative

Bread Financial
12.2014 - Current

Resident Assistant

St Vincent Family Center
08.2009 - 05.2014

No Degree - Business

Columbus State Community College

High School Diploma -

Eastmoor Academy
Stephanie FergusonCustomer service representative