Stephanie Ferri
Ocoee,FL
Summary
Director and Senior Merchant Specialist at Bank of America, one of the nation's largest payment processing companies. With over 20 years of industry experience, I am a trusted advisor and partner for companies of all sizes and industries, delivering tailored processing solutions that yield increased efficiencies and savings.
Overview
20
20
years of professional experience
Work History
Director, Senior Merchant Specialist, Commer
Bank of America
Orlando, FL
01.2020 - Current
- Administered and expanded a portfolio generating $5.5M in revenue.
- Grew portfolio by 16% in 2022, exceeding sales goals by 20% and renewal goals by 50%.
- Spearheaded over $700,000 in growth across the Southeast region.
- Chaired the National Merchant Champions Program while also serving as a member of the Operational Excellence and Employee Satisfaction Workstreams.
- Increased merchant business across the Southeast by collaborating with regional banking teams to uncover and position opportunities with prospects and within current portfolios.
- Constructed current and future merchant platforms.
- Implemented consultative selling strategies with business owners and CEOs.
- Analyzed customer needs to tailor multiple payment solutions and optimize receivables.
- Evaluated agreement costs and revenues to determine continued portfolio profitability with clients encompassing the highest value add.
Vice President, Business Consultant 3, Commercial
Bank of America
Orlando, FL
01.2010 - 01.2020
- Generated new client agreements and renewals for clients amassing up to $2B in revenue.
- Identified potential clients by leveraging banking relationships and self-sourcing opportunities in the Middle Market space.
- Maintained positive client relationships to optimize account retention and portfolio growth.
- Operated in the field and in banking environments to liaise with key client executives.
- Developed profitable relationships with bank management and associated support staff.
- Leveraged leads, prospects, and referrals to build and expand an account portfolio.
- Evaluated agreement costs and revenues to determine continued portfolio profitability.
Assistant Vice President, Account Executive
National City Bank
Orlando, FL
01.2005 - 01.2010
- Oversaw 60 National City branches generating sold referrals for merchant accounts.
- Prioritized efforts and resources based on product, revenue, and marketplace understanding.
Education
Bachelor of Arts -
The Illinois Institute of Art
Chicago, ILSkills
- Relationship Building
- Sales Consultant
- Contract Negotiation
- VP, Business Development
- Revenue Growth
- Senior Merchant Specialist
- Goal & Metric Achievement
- Strategic Account Executive
Timeline
Director, Senior Merchant Specialist, Commer
Bank of America
01.2020 - Current
Vice President, Business Consultant 3, Commercial
Bank of America
01.2010 - 01.2020
Assistant Vice President, Account Executive
National City Bank
01.2005 - 01.2010
Bachelor of Arts -
The Illinois Institute of Art
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