Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Feuerborn

Springfield,MO

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

CoxHealth Hospital
Springfield, MO
10.2018 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Clinic Office Assistant

CoxHealth Hospital
Springfield, MO
10.2018 - Current
  • Greeted and assisted patients in a friendly and professional manner.
  • Organized and maintained patient records, including filing, data entry, and retrieval of medical records.
  • Scheduled appointments for patients using the electronic health record system.
  • Verified patient information by interviewing patients; recording medical history; confirming purpose of visit.
  • Answered telephone calls promptly and efficiently handled inquiries from clients or other departments.
  • Prepared documents such as charts, correspondence, bills, receipts, reports., utilizing word processing software packages.
  • Assisted with the preparation of laboratory specimens for shipment to reference laboratories for testing purposes.
  • Collected payments from customers via cash or credit card transactions and entered data into computer system accurately.
  • Provided support to physicians and clinical staff by performing various duties related to patient care services.
  • Maintained inventory levels for office supplies and medical equipment.
  • Ensured compliance with all policies, procedures, regulations pertaining to clinic operations.
  • Processed incoming and outgoing mail on a daily basis.
  • Performed light cleaning duties such as dusting furniture and sanitizing common areas.
  • Filed insurance claims forms electronically or manually according to established procedures.
  • Resolved customer complaints in a timely manner in accordance with company policies.
  • Updated patient contact information in database regularly.
  • Conducted research on behalf of clinicians when needed.
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Scheduled and confirmed patient appointments and consultations.

Education

High School Diploma -

PennFoster University
Scottsdale, AZ
05-2013

Some College (No Degree) - Medical Assistant

Ozark Technical Community College
Springfield, MO

Skills

  • Medical Terminology
  • Procedure Assistance
  • Indirect Patient Care
  • Data Entry
  • Patient-focused care
  • Inventory Management
  • Patient Scheduling
  • Patient Flow Management
  • Payment Collection
  • HIPAA Compliance
  • Professional Bedside Manner
  • Stocking supplies
  • Doppler proficiency
  • Infection control procedures
  • Understands medical procedures
  • Certified in Basic Life Support (BLS)
  • Vital signs monitoring

Certification

  • BLS
  • CCMA

Timeline

Medical Assistant

CoxHealth Hospital
10.2018 - Current

Clinic Office Assistant

CoxHealth Hospital
10.2018 - Current

High School Diploma -

PennFoster University

Some College (No Degree) - Medical Assistant

Ozark Technical Community College

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Stephanie Feuerborn