Stephanie Fickbohm
Chewy
Des Moines,IA
19
years of professional experience
Detail-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.
Work History
Library Clerk / Tech Services
1 Year 8 Months- Checked library materials in and out while ensuring accurate circulation records using the Polaris Integrated Library System (ILS).
- Processed patron holds, managed library accounts, and provided excellent customer service by assisting patrons with library resources and services.
- Maintained and organized library collections, including shelving, inventory, and collection upkeep.
- Coordinated and managed the Interlibrary Loan (ILL) program, facilitating the borrowing and lending of materials with partner libraries.
Artist Contractor
18 Years 7 Months- Created custom hand-painted pet portraits that supported customer engagement and retention initiatives.
- Managed multiple commissioned projects simultaneously, meeting tight production and shipping deadlines without compromising quality.
- Worked independently to prioritize assignments, manage workflow, and deliver completed projects on schedule.
Graphic Designer and Videographer
1 Year 4 Months- Collaborated with families and funeral directors across six funeral home locations to create personalized graphic design, videography, and photo editing projects that honored each client's vision.
- Designed memorial materials and produced tribute videos using strong visual storytelling, typography, layout, and image editing skills.
- Managed multiple projects simultaneously while meeting time-sensitive deadlines with exceptional attention to detail and accuracy.
- Provided compassionate, professional customer service by assisting clients in person, over the phone, and through email.
- Performed administrative duties, including client communication, scheduling, and coordinating project details to ensure a seamless experience.
Graphic Designer
13 Years 7 Months- Designed, revised, and prepared print and digital advertisements for publication, ensuring accuracy, quality, and adherence to client and brand specifications.
- Managed a high-volume production queue, consistently meeting fast-paced deadlines and quick turnaround times while maintaining exceptional attention to detail.
- Troubleshot design and production issues to ensure files met technical requirements for successful print and digital output.
- Utilized Adobe Creative Suite, Microsoft Outlook, Word, and Excel daily to create, edit, organize, and manage projects efficiently.
- Communicated with clients via email to clarify design requests and collaborated with Customer Experience Specialists to resolve questions and gather additional project information.
- Maintained accuracy across multiple concurrent projects while adapting to changing priorities in a deadline-driven production environment.
Education
Commercial Art Degree
Skills
Adobe Creative Suite
Typography
Layout Design
Photo Editing
Print & Digital Production
Brand Identity
Attention to Detail
Project Management
Creative Problem Solving
Client Communication
Timeline
Library Clerk / Tech Services
Johnston Public Library
2024.12 - CurrentRead More
Graphic Designer and Videographer
Iles Funeral Homes
2022.10 - 2024.02Read More
Artist Contractor
Chewy
2008.01 - CurrentRead More
Graphic Designer
Gannett
2007.09 - 2021.04Read More
DMACC
Commercial Art Degree
Read More