Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Fiedler

Fayetteville,NC

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in [Area of expertise]. Successful career history comprising more than [Number] years.

Overview

1823
1823
years of professional experience

Work History

Assistant Property Manager

BPP Andrews Living
02.2023 - Current
  • Assist the Property Manager with day-to-day property operations including staff and vendor coordination
  • Effectively lead the team in the absence of the Property Manager
  • Handle inbound and outbound calls and emails to and from tenants and owners regarding accounts, maintenance requests, tenant inquiries, etc
  • Coordinate and supervise maintenance staff scheduling and work assignments
  • Schedule and supervise vendor activities and other contract service providers
  • Maintain and organize property files, tenant rent rolls, Certificates of Insurance, and other documents
  • Review, code and process routine invoices from vendors for payment processing
  • Responsible for posting all payments and income received
  • Delinquency tracking and collection activities
  • Tenant move-in, move-outs, and final account statements
  • Prepare notices/evictions
  • Walk vacancies monthly to ensure upkeep
  • General tenant communication and correspondence
  • Help with marketing
  • Post on social media
  • Coordinate resident events.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Leasing Consultant

Forty2 LLC
08.2021 - 01.2023
  • Build relationships with prospective residents by conducting phone and email follow-up, scheduling and conducting property tours, and processing rental applications
  • Engage in sales activities to increase traffic and occupancy
  • Maintain thorough knowledge of the property and its amenities, and act as a resource for current and prospective residents
  • Can perform multiple activities at one time and instinctively continue to smile
  • Assist with managing a multisite property of 500 apartment homes between two different properties
  • Provide excellent customer service by checking in with residents and addressing concerns
  • Perform basic accounting and collections activities; Collect and insure accuracy of payment of rent
  • Perform move in briefing for all new move ins
  • Highly responsive and driven to solve customer's needs
  • Monitor service requests and communicate with the service team and residents to ensure concerns are resolved quickly and adequately
  • In conjunction with the rest of the team, plan, organize, and conduct resident events
  • Ensured residents received follow up in a timely manner
  • Inspect vacant apartments and report needed repairs to service team in order to maintain superior product quality
  • Accountable to conduct individual family home visits to ensure families have the proper, up-to-date information while addressing their concerns, conducting move-ins and move outs
  • Promote a high-quality living environment by monitoring resident compliance with community policies, including implementing standards and educating residents about policies, as needed
  • Project a positive image of the community by reporting imperfections and spot cleaning the common areas
  • Assist with Displacement Tracker and Hospitality Suite Tracker
  • Perform administrative duties, such as answering phones, maintaining files, and performing data entry
  • Other sales, customer service, and property-related tasks, as needed.

Leasing Consultant

Corvias
08.2018 - 08.2021
  • Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines
  • Assist with managing a multisite property of 617 homes
  • Train Full time and part time new hires
  • Perform the resident move-out sessions, including all associated inspections, notifications, and paperwork
  • Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and Fair Housing guidelines
  • Created Hospitality Suite item checklist for homes in the community
  • Created Annual Inspection sheet for community
  • Assist with Service center coordinator work as needed for the community
  • Including tracking work orders, putting work orders in, closing work orders out, and getting work orders sent to contractors and techs
  • Maintain community reports are accurate weekly and monthly
  • Perform basic accounting and collections activities; maintain the tenant ledger to track all income and expense associated with each lease agreement, oversee the collections of debts owed and turning over to collections agency
  • Work with Manager, Assistant Manager, and Army partner to provide efficient follow up on Ice Complaints or residents’ inquiries
  • Order and receive supplies for the office
  • Ensured residents received follow up in a timely manner
  • Accountable to conduct individual family home visits to ensure families have the proper, up-to-date information while addressing their concerns, conducting move-ins and move outs
  • Promote a high-quality living environment by monitoring resident compliance with community policies, including implementing standards and educating residents about policies, as needed
  • Project a positive image of the community by reporting imperfections and spot cleaning the common areas
  • Assist with Displacement Tracker and Hospitality Suite Tracker
  • Perform administrative duties, such as answering phones, maintaining files, and performing data entry
  • And other duties as assigned.

Sales Associate

Naturally Unleashed
04.2018 - 08.2018
  • Clean, refill mouse cages, and fish tanks
  • Developed business relationships with vendors as well, outreach marketing businesses to foster awareness
  • Stock the floor
  • Assisted customers with their purchases
  • Have knowledge of all product.

Merchandiser

Acosta
11.201 - 03.2018
  • Read and follow a Plan-O-Gram efficiently
  • Maintain client’s inventory
  • Partner with store to achieve and maintain merchandising excellence
  • Merchandising and specialty sign display
  • Assemble and maintain fixtures
  • Work with technology collecting data from store visit
  • Perform audits.

Education

No Degree - Medical Billing And Coding

Fayetteville Technical Community College
Fayetteville, NC
04.2015

High School Diploma -

Seventy-First High School
Fayetteville, NC
06.2010

Skills

  • Dependable and desire to help others
  • Excellent customer service skills
  • Able to learn and accomplish tasks with limited supervision
  • Adaptability and ability to work under pressure
  • Takes initiative to learn new skills
  • Relationship Building and Rapport
  • Records Management
  • Training and Mentoring
  • Payment Management
  • Administrative Support
  • Interpersonal skills
  • Payment Collection
  • Team collaboration

Timeline

Assistant Property Manager

BPP Andrews Living
02.2023 - Current

Leasing Consultant

Forty2 LLC
08.2021 - 01.2023

Leasing Consultant

Corvias
08.2018 - 08.2021

Sales Associate

Naturally Unleashed
04.2018 - 08.2018

No Degree - Medical Billing And Coding

Fayetteville Technical Community College

High School Diploma -

Seventy-First High School

Merchandiser

Acosta
11.201 - 03.2018

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Stephanie Fiedler