Stephanie Fields
Muncie,IN
Summary
Results-driven phlebotomist with over 20 years in patient support and customer service. Expertise in conflict resolution and training, ensuring adherence to regulatory standards while fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Phlebotomist/Customer Support Specialist
Labcorp
Muncie, Indiana
02.2006 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared specimens for laboratory analysis in accordance with established procedures.
- Maintained accurate patient records and documentation throughout the process.
- Ensured cleanliness and organization of work area to promote safety and efficiency.
- Educated patients on procedures to alleviate concerns and enhance cooperation during blood collection.
- Collaborated with laboratory staff to streamline specimen processing workflows.
- Trained new phlebotomists on best practices and company policies effectively.
- Adhered to regulatory standards while performing all phlebotomy duties diligently.
- Maintained a clean, safe, and organized work environment.
- Greeted members and provided excellent customer service.
- Handled escalated customer service matters professionally.
- Provided customer service support for clients.
- Analyzed customer feedback to identify trends and enhance overall customer service experience.
- Followed company policies while providing exceptional customer service.
- Provided outstanding customer service to ensure guest satisfaction.
- Coached team members on effective customer service techniques.
- Provided customer service to patients regarding billing inquiries.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Motivated team members to exceed customer service expectations.
- Responded promptly to any escalated customer service issues.
- Provided excellent customer service to build repeat business.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Monitored daily operations of the customer service department.
- Resolved customer service issues promptly to maintain high levels of customer satisfaction.
- Maintained accurate records of customer service histories.
- Provided excellent customer service when interacting with customers.
- Resolved escalated customer service inquiries quickly and effectively.
- Resolved customer service issues to ensure customer satisfaction.
Education
Certification - Massage Therapy
Healthy Lifestyles School of Massage Therapy
Muncie, IN05-2001
Skills
- Customer relationship management
- Problem solving
- Conflict resolution
- Patient support
- HIPAA
- Regulatory compliance
- Paperwork processing
- Patient confidentiality
- Medical records handling
- Emergency response training
- Technical troubleshooting
- Venipuncture expertise
- Communication
- Sample labeling
- Laboratory procedures
- Blood collection techniques
- Patient assessment
- Specimen collection
- Quality control guidelines
- Medical terminology
- Data entry
- Patient care
- Medical office administration
Timeline
Phlebotomist/Customer Support Specialist
Labcorp
02.2006 - Current
Certification - Massage Therapy
Healthy Lifestyles School of Massage Therapy