Stephanie Fierro
Perry,OK
Summary
Results-driven banking professional with over 15 years of experience in customer service. Dedicated to achieving maximum customer satisfaction every encounter. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Retail Manager
Exchange Bank & Trust
05.2022 - Current
- Assessed employee performance and developed improvement plans.
- Maintained scheduling to keep shifts appropriately staffed.
- Maintained friendly and professional customer interactions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller/ Operations Supervisor
Exchange Bank & Trust
09.2016 - 05.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed routine customer transactions and assisted fellow tellers with completing more complex transactions.
- Trained new tellers in bank processes to maintain high service and money handling standards.
- Developed relationships with customers, suggested suitable bank services that met their banking needs.
- Resolved advanced customer concerns to maintain loyalty and bank revenue streams.
- Managed employee performance through disciplining, coaching, and counseling.
- Assisted customers with setting up Consumer and Business accounts, CD’s, IRA’s and signing up for new services.
Merchandising Execution Area Supervisor
The Home Depot Inc
04.2007 - 06.2015
- Managed staff, prepared work schedules and assigned specific duties.
- Directed employees to replenish inventory and keep inventory and keep shelves presentable, consistently drove sales with attractive displays.
- Attended store walk throughs with management team and followed- up on directives and recommendations.
- Trained and mentored employees to boost individual and team performance.
- Assisted store and assistant store managers in supervising personnel, merchandising, and product function.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
Education
High School Diploma -
Lucerne Valley High School
Lucerne Valley, CA05.2005
Skills
- Customer Relations
- Staff Management
- Problem-Solving
- Training and development
- Cash Handling
- Scheduling
- Manage customer accounts
- Cash recycler
- Flexible and Adaptable
- Transaction Processing
Timeline
Retail Manager
Exchange Bank & Trust
05.2022 - Current
Teller/ Operations Supervisor
Exchange Bank & Trust
09.2016 - 05.2022
Merchandising Execution Area Supervisor
The Home Depot Inc
04.2007 - 06.2015
High School Diploma -
Lucerne Valley High School
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