Stephanie Findley
Smyrna,TN
Summary
Adaptable Business Manager with background elevating performance and profitability. Well-versed at building relationships, managing finances and motivating teams. Proactive and forward-thinking with keen eye for identifying issues while always willing to,take on any task.
Overview
12
12
years of professional experience
Work History
Business Owner
Stephanie's Sweet Spot
05.2021 - Current
- Company Overview: Specializing in custom cakes and on trending food ideas
- Investing in online marketing as well as using social media platforms to promote my business
- Exemplary customer service skills
- Collaborated with other relative businesses to grow my brand seeing an increase in wedding cake sales by 20% my first year
- Specializing in custom cakes and on trending food ideas
Bakery Manager/Cake Decorator
Boro Town Cakes
10.2016 - 05.2021
- I increased my cake sales by 52% my first year, by my fourth year cake sales had increased by 275%
- Increased profit margin on select menu items by switching to local suppliers with lower ingredient cost
- Created a cross training program to ensure my staff members were able to perform confidently and more effectively in other positions
- Maintained a 90% employee retention rate
- Hired, trained and coached staff members on customer service skills as well as upselling for a greater profit
- Provided health and safety training as well as Covid 19 safety standards achieving no less than 99% on every health inspection
- Created additional sales by being involved in local programs such as The Boro Art Crawl and our local farmers market
- I worked diligently getting our products sold in different small businesses expanding our exposure and bringing in a new source of sales
Executive Pastry Chef
Gabriel's at the Old Mill
12.2014 - 09.2016
- Prepare cakes, pastry and signature desserts to be sold at dinner service
- Assure the high level of excellence that was expected of my staff and promptly correct mistakes to make it a learning experience
- Keeping our stock inventory at a minimum to have the freshest product available
- Have an uplifting positive attitude everyday to lead our shift onto the right food to get the best results from them
- With this came a great team that would always deliver
Customer Service Representative
AT&T
11.2012 - 11.2013
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Answered inbound calls to handle various concerns, set appointments and close sales
Education
Medical Coding -
Tennessee Collage of Applied Science
Murfreesboro, TNNursing -
Tennessee Collage of Applied Science
Murfreesboro, TNSkills
- Leadership
- Critical thinking
- Conflict Management
- Business Development
- Customer Service
- Strategic Planning
- Expense Tracking
- Time Management
Timeline
Business Owner
Stephanie's Sweet Spot
05.2021 - Current
Bakery Manager/Cake Decorator
Boro Town Cakes
10.2016 - 05.2021
Executive Pastry Chef
Gabriel's at the Old Mill
12.2014 - 09.2016
Customer Service Representative
AT&T
11.2012 - 11.2013
Nursing -
Tennessee Collage of Applied Science
Medical Coding -
Tennessee Collage of Applied Science
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