Stephanie Findley
Smyrna,TN
Summary
Adaptable Business Manager with background elevating performance and profitability. Well-versed at building relationships, managing finances and motivating teams. Proactive and forward-thinking with keen eye for identifying issues while always willing to,take on any task.
Overview
12
12
years of professional experience
Work History
Business Owner
Stephanie's Sweet Spot
Smyrna, USA
05.2021 - Current
- Company Overview: Specializing in custom cakes and on trending food ideas
- Investing in online marketing as well as using social media platforms to promote my business
- Exemplary customer service skills
- Collaborated with other relative businesses to grow my brand seeing an increase in wedding cake sales by 20% my first year
- Specializing in custom cakes and on trending food ideas
Bakery Manager/Cake Decorator
Boro Town Cakes
Murfreesboro, USA
10.2016 - 05.2021
- I increased my cake sales by 52% my first year, by my fourth year cake sales had increased by 275%
- Increased profit margin on select menu items by switching to local suppliers with lower ingredient cost
- Created a cross training program to ensure my staff members were able to perform confidently and more effectively in other positions
- Maintained a 90% employee retention rate
- Hired, trained and coached staff members on customer service skills as well as upselling for a greater profit
- Provided health and safety training as well as Covid 19 safety standards achieving no less than 99% on every health inspection
- Created additional sales by being involved in local programs such as The Boro Art Crawl and our local farmers market
- I worked diligently getting our products sold in different small businesses expanding our exposure and bringing in a new source of sales
Executive Pastry Chef
Gabriel's at the Old Mill
Acworth, USA
12.2014 - 09.2016
- Prepare cakes, pastry and signature desserts to be sold at dinner service
- Assure the high level of excellence that was expected of my staff and promptly correct mistakes to make it a learning experience
- Keeping our stock inventory at a minimum to have the freshest product available
- Have an uplifting positive attitude everyday to lead our shift onto the right food to get the best results from them
- With this came a great team that would always deliver
Customer Service Representative
AT&T
Woodstock, USA
11.2012 - 11.2013
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Answered inbound calls to handle various concerns, set appointments and close sales
Education
Medical Coding -
Tennessee Collage of Applied Science
Murfreesboro, TNNursing -
Tennessee Collage of Applied Science
Murfreesboro, TNSkills
- Leadership
- Critical thinking
- Conflict Management
- Business Development
- Customer Service
- Strategic Planning
- Expense Tracking
- Time Management
Timeline
Business Owner
Stephanie's Sweet Spot
05.2021 - Current
Bakery Manager/Cake Decorator
Boro Town Cakes
10.2016 - 05.2021
Executive Pastry Chef
Gabriel's at the Old Mill
12.2014 - 09.2016
Customer Service Representative
AT&T
11.2012 - 11.2013
Nursing -
Tennessee Collage of Applied Science
Medical Coding -
Tennessee Collage of Applied Science