Stephanie Fitch

Work History

Key Account Sales Manager

Esha Research

11.2022 - Current

Prospect new business leads through in-person presentations and cold calling
Utilize Salesforce to create sales forecasts to target monthly, daily and yearly objectives
Redefine scope of engagement and target markets to increase business success rates
Manage high-profile territories, generating new business and increasing existing account sales
Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Leverage strategic planning to penetrate key accounts
Consistently achieve top ranking in revenue and profit growth
Boost customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
Improve account management by predicting potential competitive threats and outlining proactive solutions
Build relationships with customers and community to establish long-term business growth
Achieved sales goals and service targets by cultivating and securing new customer relationships
Resolved problems with high-profile customers to maintain relationships and increase return customer base
Collaborated with upper management to implement continuous improvements and exceed team goals
Managed accounts to retain existing relationships and grow share of business
Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
Demonstrated products to show potential customers benefits and advantages and encourage purchases
Created and implemented new business opportunities by utilizing strategic networking strategies
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports

Sr. Sales Account Manager

ESHA Research, Inc

06.2019 - 11.2022

Brought in over $22M in revenue while managing multiple high-profile accounts
Obtained pricing deals, negotiated contracts and solidified beneficial agreements with clients needs in mind
Sales equate to average of 25% of overall company revenue
Increased subscription retention rate from 78% to 92%
Creation of new subscription retention program for structured customer success through quarterly outreach
Analyze customer workflow processes to recommend streamlining integration
Manage portfolio of accounts to achieve long-term success
Act as point of contact and handle customers’ individual needs
Generate new business using existing customer networks to achieve new business sales
Resolve conflicts and provide solutions to customers in timely manner
Supervise account representatives to ensure sales increase
Report on status of accounts and transactions
Continually achieve revenue targets for growth, aligned with company objectives
Monitor and report sales metrics
Suggest actions to improve sales performance and identify opportunities for growth
Assist upper management in development of training and onboarding programs
Training new recruits

Sr. Strategic Sales Consultant

ESHA Research, Inc.

01.2016 - 06.2019

Generated new business through effective prospecting, telemarketing, and relationship building.
Evaluated clients' needs and created plan of action to provide solutions.
Exceeded customer requirements with accurate and deliverable solutions.
Successful Account Restructuring to Subscription Licensing
Solving Problems - Forward Thinking - Team Building
Increase Recurring Sales Revenue 98% year over year
Strategize solutions for integration
Promote SaaS structure
Process analysis and improvement
Metrics reporting and forecasting
Conflict Management

Software Consultant

ESHA Research, Inc.

04.2014 - 01.2016

Increased sales by 39%
Consulted with clients to align future software development with customer priorities
Purchased systems and prepared documentation and progress reports for customers
Attended industry conferences, performing promotional and educational duties for ESHA Research, Inc
Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers
Develop expertise in product knowledge and demonstration
Maintain thorough understanding of industry trends and identify new opportunities
Work with management to determine product milestones

Summary

Education

DBA - Business

Master of Science - Management And Information Systems

Bachelor of Science - Business Administration And Management

Skills

Timeline

Work History

Key Account Sales Manager

Sr. Sales Account Manager

Sr. Strategic Sales Consultant

Software Consultant

Application Expertice

Application Expertice

Overview

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