Stephanie Fitchard
3032 Doak Dr Nw Huntsville
Summary
Experienced customer service professional, with emphasis on business administration. Demonstrates strong communication skills and ability to establish rapport with patients. A self-motivated innovator with a record of success in customer service. Ability to work well within team oriented environments.
Overview
12
12
years of professional experience
Work History
Optical Technician 05/16/2016-Current
Eyecare Associates 21 Hughes Rd STE 1
05.2016 - Current
- Contributes to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Deliveres exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Ensures accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Demonstrates commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Establishes a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- The go to person when the Manager is not in the office.
- Operates and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Manages administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assists with dilating patients or using eye medications when directed by optometrist.
- Maintains inventory levels and accurate records of contact lenses and eyeglass frames.
- Files claims with vision and medical insurance companies to garner payment for optical services.
- Supervisor: Ashley Jasper (256)678-7990
Office Manager 03/04/2013-05/02/2016
777 Auto Detailing 647 Nance Rd
03.2013 - 05.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Compiled company mailings, promotions, and service information.
Education
No Degree - Nursing
Morris Brown College 08/14/2000-03/18/2003
Atlanta, GAHigh School Diploma -
J.O. Johnson High School 08/05/1996-05/25/2000
Huntsville, AL05.2000
Skills
- Team Building
- Inventory Control
- Patient Relations
- Scheduling
- Patient Education
- Conflict Resolution
- Communication
- Marketing
- Insurance
Timeline
Optical Technician 05/16/2016-Current
Eyecare Associates 21 Hughes Rd STE 1
05.2016 - Current
Office Manager 03/04/2013-05/02/2016
777 Auto Detailing 647 Nance Rd
03.2013 - 05.2016
No Degree - Nursing
Morris Brown College 08/14/2000-03/18/2003
High School Diploma -
J.O. Johnson High School 08/05/1996-05/25/2000
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