Megan Peters
Orem,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Resource Innovations
Murray, UT
11.2023 - 03.2024
- Advised clients on product selection, billing, and technical support, with a focus on personalized benefits assistance
- Partnered with cross-functional teams to ensure timely issue resolution and client satisfaction
- Fostered strong client relationships through attentive follow-up and personalized service
Customer Care Specialist
Dental Select
Draper, UT
11.2021 - 07.2023
- Resolved insurance claims and benefit inquiries, excelling in de-escalation and conflict resolution
- Managed high-volume client calls, assisting with dental and health benefits and guiding clients through claims processes
- Collaborated with internal teams to resolve issues in alignment with company policies and benefit guidelines
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Client Services Member Representative
Health Equity
Draper, UT
06.2019 - 08.2020
- Supported members with health savings account and benefit inquiries, maintaining high standards of customer service
- Enhanced satisfaction through professional, friendly service that reflected company values
- Ensured prompt, accurate communication across phone, email, and fax for seamless client support
Business Owner
PSquared
Vineyard, UT
07.2018 - 06.2019
- Directed business operations and compliance, with an eye on regulatory changes affecting client benefits
- Mentored new employees, strengthening communication skills and understanding of benefits processes
- Managed client accounts, implementing strategies to improve customer satisfaction and retention
Member Services Representative
Health Equity
Draper, UT
09.2013 - 07.2018
- Delivered exceptional support to members with benefits, claims, and account management inquiries
- Handled high call volumes, consistently meeting service standards across communication channels
Education
Skills
- Benefits Administration
- Customer & Client Relationship Management
- Conflict Resolution & Problem-Solving
- Multi-Tasking & Time Management
- Regulatory Compliance
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software
Timeline
Customer Service Representative
Resource Innovations
11.2023 - 03.2024
Customer Care Specialist
Dental Select
11.2021 - 07.2023
Client Services Member Representative
Health Equity
06.2019 - 08.2020
Business Owner
PSquared
07.2018 - 06.2019
Member Services Representative
Health Equity
09.2013 - 07.2018
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