Stephanie Fitzi

Cultivated warm relationships with regular customers.

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
• Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• Cultivated warm relationships with regular customers.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Established rapport with regular customers, fostering loyalty through exceptional service.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.