Stephanie Fleming
Latham,NY
Summary
Dedicated and reliable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Working efficiently and always willing to learn new techniques. Skilled at providing customer service, while being well organized about addressing individual requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinician
Northeast Orthodontic Associates
Albany, NY
06.2012 - Current
- Prep examination room, sterilize equipment and instruments, maintain appropriate tray setup.
- schedule appointments for new and existing customers, factoring in provider ability and scheduling loads.
- Prepare patients for Orthodontist by tightening braces, taking xrays, photographs/impressions, and intraoral scans with iTero and Carestream 3600.
- Teach patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long term damage.
- Pour and shape molds from impressions and trim models on grinder
- Assist dentist by handing appropriate tools and supplies needed for procedure.
- Sanitize trays, instruments and surfaces for clean dental office setting and patient safety.
Lab Technician
Northeast Orthodontic Associates
Clifton Park, NY
06.2012 - Current
- constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Adhered to specification to craft well-fitting appliances. completed models of patients mouth to create accurate devices.
- prepared wax bite-blocks and impression trays for use.
- Monitored supply inventory in Carestream and proactively placed orders to ensure items were always stocked
IT Technician
Northeast Orthodontic Associates
Clifton Park, NY
06.2012 - Current
- Assessed system hardware and software to reduce lag time and improve overall speed
- Explained technical information in clear terms to non-technical individuals to ensure understanding.
- Maintained and monitored server room, wireless network and other server infrastructure to keep systems running smoothly.
- set up PCs, projectors, microphones for use in video conferencing rooms.
Front Desk Supervisor
Northeast Orthodontic Associates
Clifton Park, NY
06.2012 - Current
- trained new staff on correct procedure, compliance requirements and performance strategies
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Xray Technician
Northeast Orthodontic Associates
Clifton Park, NY
06.2012 - Current
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Assisted doctors during procedure by positioning patients for optimal comfort and set up effective sterile fields before procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Imaged patients with advanced 3D machinery to show internal structures, systems and blood flow in support of clinical activities. Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.
- Maintained examination rooms and restocked medical radiologic supplies. Checked equipment each day.
Education
Bachelor of Science - Biology
SUNY Empire State College
Saratoga Springs, NY08.2014
Associate of Applied Science - Biology
SUNY College of Technology At Delhi
Delhi, NY08.2012
Skills
- Procurement management
- Teamwork and Collaboration
- Oral Health Assessments
- Patient assesment and advising
- Patient Care standards
- Disinfection and sterilization
- Treatment Planning
- Patient Flow Management
- Taking Medical and Dental histories
- Dental Radiography
- Emergency Dental Care
- Photography
- Patient Advocacy
- 3D Printing
- CAD programming
Affiliations
- Gardening
- Baking and Cooking
- Reading
- Dog sitting
Certification
- Intraoral Imaging, Carestream - 2015
- Extraoral Imaging, Carestream - 2012
- Extraoral Imaging, iTero - 2016
- Annual HIPPA Trainign
- OSHA Training
- Child Abuse and Neglect Training
Timeline
Clinician
Northeast Orthodontic Associates
06.2012 - Current
Lab Technician
Northeast Orthodontic Associates
06.2012 - Current
IT Technician
Northeast Orthodontic Associates
06.2012 - Current
Front Desk Supervisor
Northeast Orthodontic Associates
06.2012 - Current
Xray Technician
Northeast Orthodontic Associates
06.2012 - Current
Bachelor of Science - Biology
SUNY Empire State College
Associate of Applied Science - Biology
SUNY College of Technology At Delhi
- Intraoral Imaging, Carestream - 2015
- Extraoral Imaging, Carestream - 2012
- Extraoral Imaging, iTero - 2016
- Annual HIPPA Trainign
- OSHA Training
- Child Abuse and Neglect Training
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