Stephanie Fleming
Dillsburg,PA
Summary
Dynamic professional with extensive experience at Wellspan, excelling in patient service management and office administration. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
22
22
years of professional experience
Work History
Teacher Assistant
Northern York School District
Dillsburg, Pennsylvania
12.2023 - Current
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Supervised recess periods and lunchtime activities.
- Collected data on student performance and behavior.
- Conducted small group instruction sessions under the direction of the teacher or specialist.
- Assisted in administering assessments such as standardized tests.
- Front office administration duties using microsoft office
- Nominated and developed give back to teachers and administrative staff
- Help drive fundraiser events
- Enforced rules for behavior and procedures for maintaining order among students.
- Attended staff meetings, trainings and workshops as required.
- Supported teachers in implementing new instructional strategies and techniques.
Administrative Assistant
South Shore Hospital
Weymouth, Massachusetts
01.2020 - 07.2020
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Scheduled meetings and sent invitations specifying time and location.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Handled confidential documents with discretion.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Organized and maintained filing systems for important documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Customer Service Specialist
Wellspan
York, Pennsylvania
11.2002 - 08.2017
- Assisted in preparing documents for insurance claims submission.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Assisted in scheduling appointments for patients.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Set up new patient files with appropriate documentation.
- Prepared examination rooms and assisted in basic patient care as needed.
- Coordinated and arranged for laboratory services and collected specimens.
- Managed patient records by entering data into a computerized system.
- Coordinated with other departments within the hospital regarding patient care needs.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Scanned documents into electronic format for easy retrieval later on.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Cosmetologist Licensed -
Empire Beauty School
01.2009
AA Degree - Business Administration and Human Resources
Harrisburg Area Community College
Harrisburg, Pennsylvania12.2006
Skills
- Office administration
- Problem solving
- Conflict resolution
- Critical thinking
- Patient service management
- Detail-oriented approach
- Patient confidentiality adherence
- Patient scheduling proficiency
- Electronic health records
- Telephone customer support
- Strong organizational skills
- Microsoft Office
- Behavior management
- Group instruction
- Communication skills
- Event planning
- Time management
- Excellent communication
Accomplishments
- Customer Registration Expertise managed 1,000+ registrations accurately
- Entered data Efficiently for more than 200 patients each month
- Completed and advanced in all computer training systems given
- Trained new employees for front office registration
Projects
Giving Back To Teachers, 2024, Our entire committee organized and planned for all the teachers in the district to attend a free full day of events. They got to choose two courses each, some of the classes to choose from included teacher safety, police officer safety for classrooms, Emergencies, to cooking, making healthy choices, taste testing etc. A full lunch with dessert was given, and we had a live show from a famous comedian do a show for all the teachers. This was fabulous! The teachers enjoyed the appreciation! Country Music Songwriter, Member NSAI. Written over 60 songs/demos, pitched to publishers, attended songwriters retreats with LeAnn Phelan, member of NSAI, attended Tin Pan South, Country Music Feast, Many social events that included Justin Moore, Carly Pearce VIP events, travel experienced.
References
References available upon request.
Timeline
Teacher Assistant
Northern York School District
12.2023 - Current
Administrative Assistant
South Shore Hospital
01.2020 - 07.2020
Customer Service Specialist
Wellspan
11.2002 - 08.2017
Cosmetologist Licensed -
Empire Beauty School
AA Degree - Business Administration and Human Resources
Harrisburg Area Community College
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