Stephanie Flores
The Bronx,NY
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Records Clerk
Staywell Physical Therapy
04.2022 - 12.2023
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Confirmed insurance and verifying patients eligibility and benefits.
- Obtained payments from patients and scanned identification and insurance cards.
- Issued medical records to law firms and agencies according to laws and regulations.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
Medical Receptionist
ZipCare
10.2021 - 03.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Gathered forms and copied insurance cards to collect patient information and insurance filling.
- Imaged and scanned patient registration documentation into the electronic patient record via eClinicalWorks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Store Manager
Metro By T-Mobile
10.2011 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Accepted and processed payments and purchases for new equipment using POS system.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Education
High School Diploma -
Keystone National High School
Miami, FLAssociate of Applied Science - Business Administration
DeVry University
New York, NYSkills
- Calm and Professional Under Pressure
- Critical Thinking Skills
- Organizational Skills
- Exceptional interpersonal skills
- Administrative Support
- Insurance Verification
- EMR/EHR
- eClinicalWorks Software Proficiency
- Medigraph Software Proficiency
- Patient Health Information Access
- MS Office Proficiency
- Procedural Codes
- ICD-10 (International Classification of Disease Systems)
- HIPAA Guidelines
- Data Entry
Certification
- HIPAA Compliance Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Medical Records Clerk
Staywell Physical Therapy
04.2022 - 12.2023
Medical Receptionist
ZipCare
10.2021 - 03.2022
Assistant Store Manager
Metro By T-Mobile
10.2011 - 09.2021
High School Diploma -
Keystone National High School
Associate of Applied Science - Business Administration
DeVry University
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