Stephanie Flores
STOCKTON,CA
Summary
Adept at enhancing patient experiences and streamlining care coordination, I leveraged my bilingual capabilities and patient care expertise at Touro University Medical Group to significantly improve communication and efficiency. My compassionate caregiving, coupled with proficient data entry skills, contributed to a notable increase in patient satisfaction and operational smoothness.
Developed strong interpersonal and organizational skills in caregiving environment, seeking to transition into new field. Demonstrated ability to manage daily tasks and assist individuals with personal needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Care Provider
Right At Home Care
Sacramento, CA
02.2024 - 11.2024
- Assisted patients with dressing, grooming and feeding needs.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Medical Receptionist
Community Medical Centers
Stockton, CA
04.2022 - 11.2024
- Assisted patients with dressing, grooming and feeding needs.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Medical Receptionist
Touro University Medical Group
Stockton, CA
11.2022 - 07.2023
- First point of phone an in-person customer service contact for
- Patients, physicians, internal and external Laboratory, Imaging staff,hospital staff, patient family members, and vendor, by offering.
- Customer service, communications, and appropriate distribution of Phone calls and messages.
- Collecting and updating demographics and Insurance information,
- Verification of health plan eligibility
- Collect Co-payments
- Revise an sort specialist referrals to the appropriate specialist
- Department
- Log all incoming fax referrals in company tracking system an keep
- Communication with physicians' offices and request additional
- Information if required or missing
- Coordinated patient scheduling, check-in, check-out and payments
- For billing.
- Maintained strict confidentiality of patient information, adhering to
- HIPAA regulations and medical office policies.
- Placed new supply orders, managed inventory and restocked clerical
- Organized and maintained patient chart filing system to promote
Education
Medical Office Administration -
San Joaquin Valley College
Salida, CA2021
Skills
- Patient care
- Compassionate caregiving
- Meal preparation
- Housekeeping
- Patient transportation
- Medication administration
- State Driver's license
- Patient registration
- Insurance verification
- Data Entry
- Customer service
- Bilingual
Certification
BLS
Timeline
Home Care Provider
Right At Home Care
02.2024 - 11.2024
Medical Receptionist
Touro University Medical Group
11.2022 - 07.2023
Medical Receptionist
Community Medical Centers
04.2022 - 11.2024
Medical Office Administration -
San Joaquin Valley College