Stephanie Flores

Work History.

Senior Customer Service Representative.

CentroMed San Antonio ,Tx

Welcome patients, and accurately gather demographics, collect and verify insurance information, collect co-pays and past balances, and promptly check in.

Perform day-to-day administrative and general office duties, including answering multi-line telephones, copying, faxing, and data entry, while still maintaining high standards of customer service in a high-volume, fast-paced environment.

Monitored and updated all patient scheduling and rescheduling in coordination with providers.

Effectively communicated with team members by assisting with daily department meetings and setting daily goals.

Trained new employees on proper procedures and policies.

Maintain patient records and confidential files in compliance with HIPAA requirements.