Stephanie Flores
Sacramento,CA
Summary
Professional medical assistant with solid background, transferrable skills, and dedicated training prepared for this role. Experience in patient care, clinical procedures, and administrative tasks sought after in healthcare settings. Strong focus on team collaboration and achieving results. Reliable, adaptable, with skills in patient communication, phlebotomy, and electronic health records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant Student With Phlebotomy
Bay Area Medical Academy
05.2024 - 06.2025
- Prepared workspace ensuring a clean and safe environment for fellow students prior to completing practice field test examinations.
- Conducted routine tests such as blood pressure, strep test, clean catch, glucose test and measurement to monitor health and mimic patient encounters.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive environment through effective teamwork and clear communication among staff and student members.
Safety Support Analyst - Control Room Operator
GardaWorld Security
01.2023 - 01.2024
- Managed efforts to assist with monitoring global public relations and analyze travel reports for situational awareness that may impact high risk client personnel.
- Streamlined support processes for increased efficiency and faster issue resolution by collecting data to protect assets.
- Responded and assessed emergency situations for escalation to the appropriate sources
Control Room Specialist Operator
Security Industry Specialists
01.2021 - 01.2022
- Answered emergency and non-emergency calls from employees globally.
- Dispatched security officers and maintained communication with police, fire and/or emergency medical services personnel; monitored the location and status of field personnel during incidents.
- Scheduled units for special events and assigned personnel to work in various locations.
Control Room Specialist Operator
G4S - Global Security Operations Center (GSOC)
01.2020 - 01.2021
- Evaluated global incidents that may impact employees or offices and escalated accordingly to security management and subsequently to other business units within the company (HR, IT, Public Relations, Legal, Facilities, etc.)
- Participated in security investigations, including surveillance data assessments, and conduct access history reviews
- Collaborated and maintained communications with security operations management and security officers at global site posts
Certified Behavior Technician
Center for Autism and Related Disorders (C.A.R.D.)
07.2019 - 01.2020
- Conducted individualized therapy sessions for children with severe developmental disorder Autism
- Utilized behavior analysis principle teaching strategies to improve cognitive function, motor skills, verbal and intraverbal behavior
- Recorded data and progress to ensure behaviors were being improved throughout sessions across several therapists
Education
Medical Assistant/Phlebotomy -
Bay Area Medical Academy
San Jose01.2025
Skills
- Proficient in Microsoft Office and Gmail
- Fluent Languages - English and Spanish
- Personal- Verbal and written communication, Complex Problem-solving, Sensitive information handling, Medical terminology knowledge, HIPAA compliance, Compassionate caregiving
Certification
- Active Guard Card 2025
- CPR Certified /Basic Life Safety Provider
- FEMA Community Emergency Response Team Certificate (CERT)
- Baton, PepperSpray, Handcuff, Taser Carry Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant Student With Phlebotomy
Bay Area Medical Academy
05.2024 - 06.2025
Safety Support Analyst - Control Room Operator
GardaWorld Security
01.2023 - 01.2024
Control Room Specialist Operator
Security Industry Specialists
01.2021 - 01.2022
Control Room Specialist Operator
G4S - Global Security Operations Center (GSOC)
01.2020 - 01.2021
Certified Behavior Technician
Center for Autism and Related Disorders (C.A.R.D.)
07.2019 - 01.2020
Medical Assistant/Phlebotomy -
Bay Area Medical Academy
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