Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stephanie Flores

Seguin,TX

Summary

Dedicated Medical Assistant with extensive experience at Texas Pain Experts, skilled in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment scheduling. Proficient in EMR systems and phlebotomy, contributing to improved health outcomes and streamlined clinic operations.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant

Texas Pain Experts
11.2024 - 01.2025
  • Assisted in patient intake processes, ensuring accurate collection of medical histories.
  • Supported physicians during examinations, preparing necessary tools and equipment.
  • Managed appointment scheduling, optimizing clinic workflow and patient flow.
  • Maintained cleanliness and organization of examination rooms to enhance patient comfort.
  • Educated patients on medication usage and post-visit care instructions for better compliance.
  • Documented patient information electronically, ensuring accuracy in medical records management.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Medical Assistant

Cutting Edge Orthopaedics
01.2022 - 10.2022
  • Collaborated with healthcare team members to coordinate effective patient care strategies.
  • Utilized electronic health record systems for efficient data entry and retrieval of patient information.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.

Medical Assistant

TSAOG
11.2019 - 01.2021
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

San Antonio Family Doctors
02.2019 - 10.2019
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Assisted in patient intake processes, ensuring accurate collection of medical histories.
  • Supported physicians during examinations, preparing necessary tools and equipment.
  • Maintained cleanliness and organization of examination rooms to enhance patient comfort.
  • Documented patient information electronically, ensuring accuracy in medical records management.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Medical Assistant

START Center for Cancer
08.2017 - 09.2018
  • Assisted in patient intake processes, ensuring accurate collection of medical histories.
  • Supported physicians during examinations, preparing necessary tools and equipment.
  • Managed appointment scheduling, optimizing clinic workflow and patient flow.
  • Maintained cleanliness and organization of examination rooms to enhance patient comfort.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

Primary Care Physicians
12.2013 - 04.2015
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collaborated with healthcare team members to coordinate effective patient care strategies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported physicians during examinations, preparing necessary tools and equipment.
  • Assisted in patient intake processes, ensuring accurate collection of medical histories.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant

Cardiovascular Associates of San Antonio
06.2009 - 01.2013
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Oriented and trained new staff on proper procedures and policies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Certificate of Technical Studies - Medical Assistant

San Antonio of Medical And Dental
San Antonio, TX
11-2008

High School Diploma -

Floresville High School
Floresville, TX
05-1996

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Patient assessments
  • Medical procedures
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Patient care coordination
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Fluent in [languages]English and Spanish
  • Simple dressings
  • Prioritizing stat orders
  • Payment collection
  • Valid [state] driver's license
  • Medical office management
  • Patient bathing
  • Hospice care
  • Feeding assistance expert
  • Insurance authorizations

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Professional Working

Timeline

Medical Assistant

Texas Pain Experts
11.2024 - 01.2025

Medical Assistant

Cutting Edge Orthopaedics
01.2022 - 10.2022

Medical Assistant

TSAOG
11.2019 - 01.2021

Medical Assistant

San Antonio Family Doctors
02.2019 - 10.2019

Medical Assistant

START Center for Cancer
08.2017 - 09.2018

Medical Assistant

Primary Care Physicians
12.2013 - 04.2015

Medical Assistant

Cardiovascular Associates of San Antonio
06.2009 - 01.2013

Certificate of Technical Studies - Medical Assistant

San Antonio of Medical And Dental

High School Diploma -

Floresville High School

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Stephanie Flores