Stephanie Flugel
Titusville,FL
Summary
Accomplished Project Manager with a proven track record at Cocoa Beach Plumbing, enhancing organizational performance and customer satisfaction through expert project coordination and strategic planning. Skilled in team leadership and problem-solving, consistently delivering projects on time and within budget, fostering strong relationships, and driving business growth.
Overview
21
21
years of professional experience
Work History
Project Coordinator
CB Plumbing
02.2024 - 11.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Created more organized systems for increased productivity.
- Pulled permits, scheduled inspections, and closed out permits.
- Read plans and assisted in estimating jobs and writing proposals.
- Ordered materials for jobs.
General Manager of Operations
Frankie's Wings and Things
09.2010 - 12.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Increased employee retention rate by creating professional development programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Project Manager
Cocoa Beach Plumbing
06.2003 - 10.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members and clients for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Pulled permits, scheduled inspections, and closed out permits while maintaining a nurturing good relationships with each city.
- Read plans and assisted in estimating projects and writing proposals for projects.
Education
High School Diploma -
Homeshcool
05-2004
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Project management
- Documentation management
- Decision-making
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Project scheduling
- Customer service
- Workload management
- Team leadership
- Strategic planning
- Schedule management
- Task delegation
- Customer management
- Quality assurance
- Relationship building
- Training and development
- Organizational performance
- Sales and marketing
- Employee scheduling
- Quote preparation
- Strategic direction
- Proposal development
- Schedule oversight
Timeline
Project Coordinator
CB Plumbing
02.2024 - 11.2024
General Manager of Operations
Frankie's Wings and Things
09.2010 - 12.2023
Project Manager
Cocoa Beach Plumbing
06.2003 - 10.2010
High School Diploma -
Homeshcool
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