STEPHANIE F. MILES
Alexandria,Virginia
Summary
Accomplished executive with a proven track record at AARP, driving over $700 million in annual revenue through strategic development and management of member benefits. Expert in financial management and process improvement, demonstrating exceptional leadership in staff development and operational excellence. Achieved a 17% reduction in turnover, showcasing strong negotiation and analytical skills.
Overview
36
36
years of professional experience
Work History
VICE PRESIDENT–AARP Member Benefits, Products, Programs and Services
AARP and AARP SERVICES INC.
Washington, DC
01.2008 - Current
- Development and Management of Benefits, Products, Programs and Services
- Deliver $700+Million in annual revenue to AARP
- Manage an expense base of $90M
- Evaluate opportunities with potential providers in areas such as health, financial, travel, care-giving, home services and discounts
- Oversee development of complex partnerships with significant providers
- Driven by member insights, lead the development of product and service concepts to meet the identified needs of target population, assess the market, evaluate alternative solutions and competition, and recommend products for development
- Lead the new product and program development and approval process and selection of provider(s)
- Complete full financial analysis to ensure return on investment
- Governance and Quality Control
- Develop and manage all Board communications related to products and services
- This includes: participating in monthly, quarterly, annual and ad hoc meetings, preparation of materials and coordination of follow-up agenda items, development and delivery of orientation and training for new Board members and Officers, and workshop and event coordination and participation
- Manage Quality Control for 70+ products and service which generate $700+ Million annually
- Ensure organization meets all regulatory and fiduciary responsibilities
- Manage the AARP relationship with the for-profit, wholly owned subsidiary, AARP Services Inc
- Ensure compliance with IRS regulations governing the 401c(4) ownership and transactions with for=profit subsidiary
- Lead team which manages the full Budget, Financial Review and Financial and Operational Performance Reporting and Management supporting this complex relationship between the non-profit parent & for-profit subsidiary
- Review product, program and provider performance monthly, quarterly and annually
- Lead Quality Management oversight for the products, services and programs based on Baldrige Award principles
- Drive continuous process improvement and enhancement for innovation, development, quality management, communication, etc
- Identify and eliminate risk in operational and financial processes
- Manage quality oversight of the $25 Million Health Innovation Fund and Health Improvement program
- Prepare and present detailed reporting for Board with performance against key metrics, areas of opportunity and risk, and highlights of key trends and decision needs
- Recognized as best in class quality oversight and reporting
VICE PRESIDENT- AARP SERVICES - Development, Planning and Strategy
AARP and AARP SERVICES INC.
Washington, DC
01.2006 - 01.2008
DIRECTOR – AARP SERVICES - New Product Development
AARP and AARP SERVICES INC.
Washington, DC
01.2005 - 01.2006
DIRECTOR BUSINESS PLANNING AND DEVELOPMENT
TIME LIFE, INC.
Alexandria, VA
01.1998 - 01.2005
- Managed development of budgets, forecasts, monthly reporting, accounting processes and strategic planning for the organization
- Provided reporting to the parent company, Time, Inc
- For this multi-business unit enterprise
- Built new business units to extend current brand and product offerings
- Evaluated new opportunities, developed financial and evaluation metrics, projected performance, prioritized strategic opportunities and selected products, channels or partnerships to add to current business portfolio
- Instrumental in revenue and income growth
- Lead the development of a national Retail Sales and Distribution relationship for Music Division
- Gross Revenues increased from @$8MM to @$30MM in 24 months
- Within one year, this new channel grew to 30%+ total company revenues
CHIEF FINANCIAL OFFICER, Interim
BRITCHES OF GEORGETOWN, INC.
Herndon, VA
01.1997 - 01.1998
- Managed all financial functions including: budgeting, financial modeling, strategic planning, cash and credit management
- Managed budgeting and reporting functions
- Provided all financial data to management, owners and investors
- Directed business process re-engineering during period of transition following sale of company
- Evaluated and structured costs to improve margin
- Efforts resulted in $9MM cost savings
- Managed annual budget for 300+ cost centers and 127 stores in 26 states
DIRECTOR OF FINANCE AND STRATEGIC PLANNING
BRITCHES OF GEORGETOWN, INC.
Herndon, VA
01.1997 - 01.1998
MANAGER OF FINANCE & STRATEGIC PLANNING
BRITCHES OF GEORGETOWN, INC.
Herndon, VA
01.1996 - 01.1997
ASSISTANT BUYER, Hecht Co. and Thalhimer Co. Divisions
MAY DEPARTMENT STORES, INC.
Richmond, VA
01.1991 - 01.1993
AREA SALES MANAGER, Thalhimer Co. Division
MAY DEPARTMENT STORES, INC.
Richmond, VA
01.1990 - 01.1991
- Served as business lead first implementing EDI (Electronic Data Interchange) for the May Co
- As Team Lead, directed the systems integration of 2 newly acquired department store chains adding 50 new stores
- Managed annual business planning for $17MM division
- Established performance and revenue standards
- Managed 73 directly reporting employees
- Reduced turnover by 17% via training
ASSISTANT BUYER, MANAGER, EXECUTIVE TRAINEE
SAKS FIFTH AVENUE
NY, NY
01.1989 - 01.1990
Education
Executive Leadership Program
Georgetown University
Washington, DC01-2015
MBA - Finance and Marketing
George Mason University
01.1996
BA - Communications
UNIVERSITY OF VIRGINIA
01.1989
Executive Leadership
University of Virginia
Charlottesville, VASkills
- Word
- Excel
- Access
- Power Point
- Outlook
- Web tools
- Accounting systems
- Financial Management
- Customer Prospecting
- Resource Allocation
- Staff Development
- Contract Negotiation
- Process Improvement
- Lead Generation
- Metrics Tracking
- Targeted marketing
- Data Analysis
- Business Development
- Forecasting
Affiliations
- add the marketing awards
- Football
- Scouts
Timeline
VICE PRESIDENT–AARP Member Benefits, Products, Programs and Services
AARP and AARP SERVICES INC.
01.2008 - Current
VICE PRESIDENT- AARP SERVICES - Development, Planning and Strategy
AARP and AARP SERVICES INC.
01.2006 - 01.2008
DIRECTOR – AARP SERVICES - New Product Development
AARP and AARP SERVICES INC.
01.2005 - 01.2006
DIRECTOR BUSINESS PLANNING AND DEVELOPMENT
TIME LIFE, INC.
01.1998 - 01.2005
CHIEF FINANCIAL OFFICER, Interim
BRITCHES OF GEORGETOWN, INC.
01.1997 - 01.1998
DIRECTOR OF FINANCE AND STRATEGIC PLANNING
BRITCHES OF GEORGETOWN, INC.
01.1997 - 01.1998
MANAGER OF FINANCE & STRATEGIC PLANNING
BRITCHES OF GEORGETOWN, INC.
01.1996 - 01.1997
ASSISTANT BUYER, Hecht Co. and Thalhimer Co. Divisions
MAY DEPARTMENT STORES, INC.
01.1991 - 01.1993
AREA SALES MANAGER, Thalhimer Co. Division
MAY DEPARTMENT STORES, INC.
01.1990 - 01.1991
ASSISTANT BUYER, MANAGER, EXECUTIVE TRAINEE
SAKS FIFTH AVENUE
01.1989 - 01.1990
Executive Leadership Program
Georgetown University
MBA - Finance and Marketing
George Mason University
BA - Communications
UNIVERSITY OF VIRGINIA
Executive Leadership
University of Virginia