Stephanie Fonseca
Toms River,NJ
Summary
Dedicated and customer-oriented professional with over four years of experience in hospitality, specializing in customer service, teamwork And quick problem-solving. seeking a part time position as a gym receptionist Where my organizational skills, fluency in Spanish and passion for fitness can enhance customer experiences. Proficient in English C1 . and experienced in fitness and fashion content creation
Overview
2
2
years of professional experience
Work History
Bartender
Ways and means
Manhattan , Ny
10.2024 - 02.2025
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
- Greeted customers and provided excellent customer service.
Server
Casa cipriani
Manhattan, NY
02.2024 - 06.2024
- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Uceda International
Red Bank, NJ
02.2023 - 06.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Master of Arts - Diseño
Escuela De Artes Y Letras
Colombia04-2017
Skills
Strong organizational and multitasking abilities
Knowledgeable in fitness and fashion content creation
Fluent in Spanish (native) and English (C1 level)
ability to adapt quickly and work efficiently under pressure
Creative problem solving
Customer service representation
active listening
patience
Positive attitude
Timeline
Bartender
Ways and means
10.2024 - 02.2025
Server
Casa cipriani
02.2024 - 06.2024
Assistant Manager
Uceda International
02.2023 - 06.2024
Master of Arts - Diseño
Escuela De Artes Y Letras
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