Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Fontanez

Lehighton,PA

Summary

Adept at fostering engaging environments and enhancing customer experiences, I leveraged my problem-solving and customer service skills at Tractor Supply Company and Kids Campus Learning Center. Recognized for leadership and training abilities, I consistently contributed to team success and customer satisfaction, demonstrating a commitment to excellence and a positive attitude.

Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Team Member

Tractor Supply Company
12.2021 - Current
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Preschool Teacher

Kids Campus Learning Center
08.2020 - 11.2021
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Assisted and supervised 10 children through entire school day.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Supported students in developing self-esteem and self-confidence.
  • Created safe and nurturing learning environment for preschoolers.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Monitored classroom to verify safe and secure environment.
  • Modeled positive behavior and communication skills for students.
  • Established positive relationships with students and families.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.

Education

Cosmetology License - Cosmetology

Stroudsburg School of Cosmetology
Stroudsburg, PA
06-2013

High School Diploma -

Belvidere High School
Belvidere, NJ
06-2012

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Computer skills
  • Heavy lifting
  • Product knowledge
  • Training and mentoring
  • Sales expertise

Timeline

Team Member

Tractor Supply Company
12.2021 - Current

Preschool Teacher

Kids Campus Learning Center
08.2020 - 11.2021

Cosmetology License - Cosmetology

Stroudsburg School of Cosmetology

High School Diploma -

Belvidere High School

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Stephanie Fontanez