Stephanie Ford
Cybersecurity Specialist
Rockford,IL
Summary
Compassionate and strategic regent university graduate with Bachelor's degree in Cybersecurity with 8+ years of customer service experience and broad knowledge in a variety of network security components. Energetic self-starter, problem-solver, and team player with outstanding technical and communication skills. Fast learner with the ability to grasp new threats, concepts, and technologies.
Overview
9
9
years of professional experience
Work History
Customer Advocate Specialist
Health Care Services Corporation
Rockford, IL
07.2018 - Current
- Create spreadsheets daily to track and report accumulations, medical claims, and other information
- Write reports daily on needed improvements from customer advocates
- Evaluate & assess existing technical issues by researching & identifying innovative solutions to meet customer needs
- Use Windows 10 , Microsoft Office, and other applications to troubleshoot and resolve customer and network issues
- Assist customer advocates in de-escalating situations and providing information to customers
- Coordinate with Security Team to ensure that all security related activities are conducted in accordance with policies and procedures
- Maintained and monitored audit reports
- Followed policies and gained in-depth knowledge on following incident response process via event escalations
- Responded to escalations from customers and vendors regarding security issues
- Accessed multiple databases to investigate customer questions and concerns.
Night Auditor
Fairfield Inn & Suites
Rockford, IL
09.2016 - 07.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Micros Opera PMS with 100% accuracy
Concessions Cashier
Work Place
Rockford, IL
06.2015 - 07.2015
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
- Communicated stand offerings and answered guest questions regarding orders.
- Adhered to alcohol service policies and procedures.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
Rural Mail Carrier
USPS
Rockford, IL
11.2014 - 02.2015
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail to residences and businesses, delivering to approximately 50-100 customers per shift
Inventory Specialist
RGIS Inventory
Rockford, IL
10.2014 - 02.2015
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
Material Handler
Chrysler
Belvidere, IL
06.2012 - 06.2014
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Operated equipment while observing standard safety procedures.
Education
Bachelor of Science - Cybersecurity
Regent University
Virginia Beach, VA05.2022
Skills
- KEY SKILLS
- Detail oriented
- Customer Service
- JavaScript
- Python
- Ubuntu
- Microsoft SQL Server
- Windows and Linux
- Data and Analytics
- TCP/IP, FTP, SSH, HTTP
- Ms-Office
- Chrome OS
- Gantt Charts; Pivot Tables
- Adaptability and Flexibility
- Process Flow Diagram Creation
- Integrity and Dependability
- User Expectations
- Trend Data Analysis
- Requirements Analysis
- Cyber Security
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Customer Advocate Specialist
Health Care Services Corporation
07.2018 - Current
Night Auditor
Fairfield Inn & Suites
09.2016 - 07.2018
Concessions Cashier
Work Place
06.2015 - 07.2015
Rural Mail Carrier
USPS
11.2014 - 02.2015
Inventory Specialist
RGIS Inventory
10.2014 - 02.2015
Material Handler
Chrysler
06.2012 - 06.2014
Bachelor of Science - Cybersecurity
Regent University
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