Stephanie Foreman
Ellensburg,WA
Summary
Dynamic and detail-oriented professional with extensive experience at Kittitas Valley Healthcare, excelling in sanitation procedures and supply inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high health standards while ensuring efficient operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Housekeeping Cleaner
Kittitas Valley Healthcare
Ellensburg , Washington
09.2022 - 11.2022
- Sanitation of Emergency Room, Kitchen, patient rooms and waiting rooms.( vacuuming, sanitizing all hard surfaces, mopping,changing linens and restocking needs for hospital staff.
- Effectively report to lead Housekeeper any problems.
- Sorted and counted linens and organized in storage areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported damage or theft of hospital property to management.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with maintenance team on damages to repair.
- Transported trash to designated disposal areas.
- Maintained inventory of cleaning supplies used throughout the facility.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Assisted in laundry services including washing, drying, and folding linens.
Crew Member
Circle K
Ellensburg , WA
07.2021 - 11.2021
- Directed patrons to restrooms and other amenities within facility.
- Interacted pleasantly with guests to deliver quality effective customer service.
- Maintained an organized work area to ensure efficient operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked expiration dates on all products before selling them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about items or prices.
- Stocked shelves and cases with new or transferred items.
- Informed customers about daily specials in an engaging manner.
- Organized and restocked supplies to support operations and team productivity.
- Drove team success by quickly completing assigned tasks.
- Maintained safe food handling practices to prevent germ spread.
- Assisted management team with inventory counts of food products and beverage supplies.
Cashier
Fred Meyer
Ellensburg
03.2020 - 09.2020
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Crew Member
Dairy Queen Grill & Chill
Ellensburg , WA
11.2019 - 03.2020
- Directed patrons to restrooms and other amenities within facility.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked expiration dates on all products before serving them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Upheld high standards of productivity and quality in operations.
- Processed payments on cash register and counted back bills and change to patrons.
Crew Member
Burger King
Ellensburg , WA
03.2018 - 08.2018
- Directed patrons to restrooms and other amenities within facility.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Hca
Senior Life Resources
Ellensburg, Washingtonwa
03.2017 - 09.2017
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Assisted in laundry services including washing, drying, and folding linens.
- Organized closets according to customer specifications.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Accompanied clients to social events such as movies or plays.
- Participated in team meetings regarding client progress or concerns raised by family members.
Crew Member
Subway
Ellensburg, WA
03.2016 - 08.2016
- Directed patrons to restrooms and other amenities within facility.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked expiration dates on all products before serving them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Kitchen Aid
Kittitas health and Rehab
01.2006 - 10.2006
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Washed all dishes and establishment.
Education
GED -
Yvcc Ged
Yakima, WA11-2006
Associate of Arts - Early Childhood Education
Yakima Valley College
Yakima, WASkills
- Sanitation procedures
- Low-level maintenance
- Supply inventory management
- Cleaning equipment operation
- Time management
- Organizational skills
- Customer service
- Emergency response
- Cleaning techniques
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Quality control
- Health standards compliance
- Task prioritization
- Conflict resolution
- Money management
References
References available upon request.
Timeline
Housekeeping Cleaner
Kittitas Valley Healthcare
09.2022 - 11.2022
Crew Member
Circle K
07.2021 - 11.2021
Cashier
Fred Meyer
03.2020 - 09.2020
Crew Member
Dairy Queen Grill & Chill
11.2019 - 03.2020
Crew Member
Burger King
03.2018 - 08.2018
Hca
Senior Life Resources
03.2017 - 09.2017
Crew Member
Subway
03.2016 - 08.2016
Kitchen Aid
Kittitas health and Rehab
01.2006 - 10.2006
GED -
Yvcc Ged
Associate of Arts - Early Childhood Education
Yakima Valley College