Stephanie Foster
La Grange,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced Customer Service representativewith over 12 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Assistant Managerposition. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Manager position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Circle K
07.2022 - 12.2022
Cash handling
Retail operations
Customer rapport
Inventory management
Age verification
POS systems
Change giving
Stocking shelf's
Payment processing
Food service
Assistant Manager
Goodwill Industries Of Kentucky
01.2000 - 04.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
Diploma -
Southern High School
Louisville, KY05.2001
Skills
- Upselling Products and Services
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Needs Assessment
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Answering Customer Questions
- Consulting Supervisors
- Merchandise Arrangements
- Cash Register Operations
- PCI (Payment Card Industry)
- Customer Inquiry Response
- Teller Transactions
- Customer Service and Assistance
- Promotional Information
- Excellent Attention to Detail
- Membership Registrations
- Membership Inquiries and Renewals
- Complaint Response
- Bagging Groceries
- Promoting Brand and Company Identity
- Sales and Upselling
- Merchandise Orders and Exchanges
- Proactive Self-Starter
- Critical Thinking
- Pizza Making
- Policy and Procedure Adherence
- Solving Customer Concerns
Timeline
Customer Service Representative
Circle K
07.2022 - 12.2022
Assistant Manager
Goodwill Industries Of Kentucky
01.2000 - 04.2018
Diploma -
Southern High School
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