Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Foster

Spanaway,United States

Summary

Goal-driven and hardworking Health Unit Coordinator with 10 years of progressive experience in organizing patient appointments and procedures, resolving complaints, and updating medical files. I bring a strong understanding of medical procedures and terminology, along with extensive knowledge of hospital policies and operations. I am seasoned and professional individual, dedicated to providing excellent customer service in a hospital setting. I am proven to deliver an exemplary level of healthcare service to patients. Plan and implement strategies to enhance health care management. I am a proven problem solver and an excellent communicator. I have strong organizational skills and a superb understanding of data collection and performance metrics. Recognized for staff development that leads to high-performing teams.

Overview

8
8
years of professional experience

Work History

Health Unit Coordinator

MultiCare Health
01.2017 - Current
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.

Lead Scheduling Coordinator

MultiCare Health Systems
08.2019 - 11.2022
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

High School Diploma -

White River High School
Buckley, WA

Skills

  • Multidisciplinary Team Collaboration
  • Patient Care
  • Team Building
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Information Verification
  • Patient Checkout Procedures
  • Payment Collection
  • Office Supply Ordering

Timeline

Lead Scheduling Coordinator

MultiCare Health Systems
08.2019 - 11.2022

Health Unit Coordinator

MultiCare Health
01.2017 - Current

High School Diploma -

White River High School
Stephanie Foster