Goal-driven and hardworking Health Unit Coordinator with 10 years of progressive experience in organizing patient appointments and procedures, resolving complaints, and updating medical files. I bring a strong understanding of medical procedures and terminology, along with extensive knowledge of hospital policies and operations. I am seasoned and professional individual, dedicated to providing excellent customer service in a hospital setting. I am proven to deliver an exemplary level of healthcare service to patients. Plan and implement strategies to enhance health care management. I am a proven problem solver and an excellent communicator. I have strong organizational skills and a superb understanding of data collection and performance metrics. Recognized for staff development that leads to high-performing teams.