Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Stephanie Foust

Fresno,CA

Summary

Proven to enhance patient well-being and reduce hospital readmissions by closely monitoring and adjusting care plans, my tenure at IHSS Public Authority showcases my adeptness in medication management and compassionate caregiving. Leveraging skills in patient advocacy and healthcare education, I consistently achieve improved health outcomes for clients.

Overview

12
12
years of professional experience

Work History

Home Care Provider

IHSS Public Authority
07.2006 - 07.2011
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Created personalized care plans for each patient that focused on their unique needs, preferences, and goals.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Receptionist

Merced Toyota
05.1999 - 09.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

Medical Assistance - Medical Assisting

San Joaquin Valley College
Fresno, CA

Skills

  • Patient Care
  • Compassionate Caregiving
  • Meal Preparation
  • Housekeeping
  • Patient transportation
  • First aid and safety
  • Housekeeping tasks
  • Progress Documentation
  • Recording vital signs
  • Vital signs monitoring
  • Client documentation
  • Medication Administration
  • Care plan assessment
  • Medical appointment coordination
  • Case Management
  • Nutrition monitoring
  • Dressing assistance
  • Feeding Assistance
  • Light Housekeeping
  • Documentation
  • Patient Transport
  • State Driver's License
  • Behavioral support
  • Personal Hygiene Assistance
  • ADL support
  • Nutrition management
  • Mobility support
  • Medication organization
  • Personal Care Aide
  • Bathing Support
  • Decision-Making
  • Home Care Aide
  • Daily Charting
  • Wound Care
  • Emotional Support and Companionship
  • Special Needs Care
  • Basic Housekeeping
  • Home Care Aide (HCA)
  • CPR/AED
  • Appointment Scheduling
  • Home Health Aide
  • Data Entry
  • Disability Support
  • Medication Management
  • Patient Advocacy
  • Certified in CPR/AED
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Medical Terminology
  • Breathing Treatments
  • Diabetic Health Management
  • Records Management
  • Heartsaver CPR AED (CPR AED)
  • Blood Glucose Monitoring
  • Patient Health Assessments
  • Home Health Aide (HHA)
  • Healthcare Education
  • Mental Health Support
  • Language Fluency
  • Certified Home Health Aide
  • IV Medication Administration

Timeline

Home Care Provider

IHSS Public Authority
07.2006 - 07.2011

Receptionist

Merced Toyota
05.1999 - 09.2002

Medical Assistance - Medical Assisting

San Joaquin Valley College

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Stephanie Foust