Stephanie Foxworth
Conway,SC
Summary
Diligent customer service professional offering substantial experience in office associate role. Highly skilled in managing customer inquiries, resolving complaints, and enhancing client satisfaction through effective communication and problem-solving ability. Adept at handling administrative tasks including data entry, record maintenance, and scheduling appointments while maintaining high levels of accuracy and efficiency. Previous roles have shown consistent improvements in customer satisfaction metrics and streamlined office operations.
Overview
17
17
years of professional experience
Work History
Bartender
Sunup Sports Bar and Grill
Myrtle Beach, SC
12.2023 - Current
- Greet customers, develop rapport through friendly conversation, and attentiveness to their needs to provide excellent customer service.
- Assist fellow team members during high-volume periods by providing support where needed.
- Maintain inventory of liquor, beer, and other beverage items.
- Operate POS systems and manage bar tabs to track revenue.
- Balanced cash drawers at the beginning and end of shifts to ensure accuracy in financial transactions.
Management
Snooky's Oceanfront / Hurricane Juel's
North Myrtle Beach, SC
06.2021 - 09.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of the restaurant, including budgeting and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Administrative Coordinator
Bedrock Management Solutions
, SC
09.2017 - 06.2021
- Worked remotely and in the office.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Answered customer inquiries over the phone and through email.
- Assisted customers in navigating the website, placing orders, and completing payments.
Assistant Director of Quality Control
Myrtle Beach Seaside Resorts
North Myrtle Beach, SC
10.2007 - 08.2017
- Managed daily operations and provided support to the Director, including bookkeeping for A/R accounts and homeowners for 7 properties.
- Oversaw creation of reports, presentations, and other documentation as needed by the Director.
- Coordinated events, meetings, and conferences for staff members.
- Collaborated with other departments to achieve company-wide objectives.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Assisted in developing and implementing department policies and procedures.
- Trained new employees on department processes and company culture.
Education
High School Diploma -
North Myrtle Beach High School
Little River, SC06-2001
Skills
- Appointment Scheduling
- Customer Service Management
- Inbound and Outbound Calling
- Remote Office Availability
- Attention to Detail
- Personnel Management
- Deadline-oriented
- Recordkeeping and Reporting
- Schedule Management
- Quality Control
Timeline
Bartender
Sunup Sports Bar and Grill
12.2023 - Current
Management
Snooky's Oceanfront / Hurricane Juel's
06.2021 - 09.2023
Administrative Coordinator
Bedrock Management Solutions
09.2017 - 06.2021
Assistant Director of Quality Control
Myrtle Beach Seaside Resorts
10.2007 - 08.2017
High School Diploma -
North Myrtle Beach High School
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