Stephanie Fraijo
Rancho Cucamonga,CA
Summary
Dynamic Service Delivery Manager at Stater Bros, adept at enhancing client relationships and driving performance improvement. Successfully reduced turnaround time through effective task prioritization and resource allocation. Skilled in project planning and team leadership, fostering a culture of continuous improvement while ensuring high-quality service delivery and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Stater Bros
10.2012 - Current
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Enhanced service delivery by developing and implementing efficient processes.
- Streamlined operations for improved customer satisfaction and retention rates.
Education
High School Diploma -
Sierra High
Glendora, CASkills
- Client relationship management
- Training and coaching
- Mentoring and training
- Workload management
- Client relationships
- Project planning
- Performance improvement
- Schedule coordination
- Service level agreement management
- Quality monitoring
- Service order flow
- New client onboarding
- Billing & invoicing
- Incident reporting
- Shipment coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Worker supervision
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Team leadership
- Shipping and receiving
- Active listening
- Warehouse organization
- Adaptability and flexibility
- Verbal and written communication
- Material handling
- Decision-making
- Daily operations management
- Heavy lifting
- Order picking and processing
- Relationship building
- Inventory reconciliation
- Safety protocols
- Task prioritization
- Work Planning and Prioritization
- Safety standards
- Shipment tracking
- Safety management
- Self motivation
- Customer relationship management
- Documentation
- Goal setting
Certification
StateFoodSafety
Food Manager Certification
Timeline
Service Delivery Manager
Stater Bros
10.2012 - Current
High School Diploma -
Sierra High
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