STEPHANIE FRAMMOSA
Massapequa
Summary
Dynamic and results-oriented professional with extensive experience at Amazon Prime, adept in shipping procedures and warehouse safety. Excelled in problem-solving and fostering a positive work culture, significantly enhancing operational efficiency. Skilled in cycle counting and maintaining composure under pressure, demonstrating a balance of hard and soft skills to drive success.
Overview
17
17
years of professional experience
Work History
Fulfillment Center Associate
Amazon Prime
11.2021 - 12.2024
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Cashier
S&T Bagels
01.2019 - 03.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions.
Customer Service Cashier (Seasonal)
JCPenney
10.2015 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
S&T Bagels
04.2008 - 08.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
General Studies
College of Staten Island
Staten Island, NYGED -
MOORE CATHOLIC HIGH SCHOOL
Staten Island, NY03-2007
Skills
- Loading and unloading
- Shipping procedures
- Warehouse safety
- Cycle counting
- Problem Solving
Timeline
Fulfillment Center Associate
Amazon Prime
11.2021 - 12.2024
Cashier
S&T Bagels
01.2019 - 03.2020
Customer Service Cashier (Seasonal)
JCPenney
10.2015 - 01.2016
Cashier
S&T Bagels
04.2008 - 08.2012
General Studies
College of Staten Island
GED -
MOORE CATHOLIC HIGH SCHOOL
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