Stephanie Francis
Miami
Summary
Innovative and goal-oriented Management professional committed to optimizing executive operations and enhancing workplace efficiency. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through strategic administrative support, process improvement, and seamless coordination with C-suite executives
Overview
7
7
years of professional experience
Work History
Office Manager /Executive Assistant
Cornerstone Trust & Merchant Bank
10.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Executive Administrative Assistant
Merrill Lynch
11.2021 - 10.2023
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Executive Administrative Assistant
Emerald at Brickell
03.2018 - 11.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
Education
High School Diploma -
Lake Nona High School
OrlandoBachelor of Arts - Business Administration And Management
Florida International University
Miami, FL08-2024
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL06-2021
Skills
- Executive Support
- Office Management
- Calendar Coordination
- Client Engagement
- Administrative Support
- Recruitment & Onboarding
- Payroll Administration
- Budget Planning
- Team Leadership
- Vendor Relationship Management
Accomplishments
- Managed high-level administrative tasks for C-suite executives, improving efficiency by 30% through optimized scheduling and prioritization.
- Implemented new organizational systems that increased productivity by 25% and reduced administrative turnaround time by 40%.
- Strengthened communication between departments, resulting in a 35% increase in workflow efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager /Executive Assistant
Cornerstone Trust & Merchant Bank
10.2023 - Current
Executive Administrative Assistant
Merrill Lynch
11.2021 - 10.2023
Executive Administrative Assistant
Emerald at Brickell
03.2018 - 11.2021
High School Diploma -
Lake Nona High School
Bachelor of Arts - Business Administration And Management
Florida International University
Associate of Arts - Business Administration And Management
Miami Dade College
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