Stephanie Franell

- **Guest Management:** Respond to guest inquiries promptly and professionally, providing information about the property, local attractions, and check-in/check-out procedures.

- **Booking Coordination:** Manage bookings through the Airbnb platform, ensuring accurate scheduling and avoiding double-bookings.

- **Property Maintenance:** Oversee regular maintenance and cleaning of the property to ensure it remains in top condition for guests. Conduct routine inspections to identify and address any issues promptly.

- **Check-In and Check-Out:** Coordinate smooth check-in and check-out processes, including key exchange and providing guests with necessary information for their stay.

- **Housekeeping Management:** Schedule and supervise cleaning services between guest stays to maintain a high standard of cleanliness and hygiene.

- **Financial Management:** Handle all financial aspects of the rental, including setting competitive pricing, managing expenses, and ensuring timely payment from guests.

- **Marketing and Promotion:** Create and maintain an appealing listing on Airbnb, complete with high-quality photos and detailed descriptions. Utilize social media and other platforms to promote the property and attract bookings.

- **Customer Service:** Address and resolve guest issues and complaints efficiently, ensuring a positive experience and encouraging positive reviews and repeat business.

- **Compliance:** Ensure the property complies with local regulations and Airbnb policies, including safety standards and tax requirements.

- **Inventory Management:** Keep track of supplies and amenities provided to guests, ensuring they are always well-stocked and in good condition.

- **Review Management:** Monitor guest reviews and feedback, responding appropriately to maintain a high rating and improve guest satisfaction.

**Client Management:** Develop and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business. Address and resolve client inquiries and concerns with professionalism and efficiency.

- **Customized Cleaning Plans:** Create and implement personalized cleaning plans tailored to the specific needs and preferences of each client, ensuring thorough and effective service delivery.

- **Comprehensive Cleaning Services:** Perform detailed cleaning tasks, including dusting, vacuuming, mopping, sanitizing surfaces, and deep cleaning high-traffic areas such as kitchens and bathrooms.

- **Inventory Management:** Maintain an organized inventory of cleaning supplies and equipment, ensuring all necessary materials are available and in good condition for efficient service.

- **Team Supervision and Training:** Oversee and train a team of cleaning staff, ensuring adherence to company standards and procedures. Monitor performance and provide ongoing feedback and support.

- **Quality Control:** Conduct regular inspections of completed work to ensure the highest standards of cleanliness and client satisfaction are consistently met.

- **Business Operations:** Manage all aspects of business operations, including scheduling, billing, and financial management, ensuring the smooth and profitable running of the company.

- **Marketing and Promotion:** Develop and implement marketing strategies to attract new clients and grow the business, leveraging client referrals, online marketing, and community engagement.

- **Inventory Control:** Managed inventory levels of parts and supplies, ensuring the availability of necessary items for aircraft maintenance and operations.

- **Order Processing:** Efficiently processed orders for parts, issuing parts, and coordinating the shipment of parts for repair or overhaul, utilizing the most cost-effective methods.

- **Vendor Management:** Coordinated with suppliers and vendors to source parts and negotiate favorable terms, ensuring timely delivery and cost savings.

- **Logistics Coordination:** Oversaw the transportation and logistics of parts, ensuring they reached their destination on time and in good condition.

- **Documentation:** Maintained accurate records of inventory, orders, and shipments, ensuring all documentation complied with regulatory requirements and company policies.

- **Cost Management:** Identified and implemented strategies to reduce costs while maintaining high standards of service and reliability.

- **Compliance:** Ensured all logistics activities complied with industry regulations and standards, including safety and security protocols.

- **Team Collaboration:** Worked closely with maintenance and operations teams to coordinate logistics efforts and support efficient aircraft operations.

- **Problem Solving:** Addressed and resolved any issues related to parts availability, shipment delays, or discrepancies in inventory, ensuring minimal disruption to operations.

- **Performance Reporting:** Generated regular reports on inventory levels, order status, and logistics performance, providing insights and recommendations for improvement.

• Responded politely to passenger complaints regarding ticketing and baggage handling
• Addressed passenger questions/concerns about arrival/departure times and gate/baggage claims locations.Monitored compliance with size limitation guidelines for the carry-on baggage program
• Protected customers' baggage from loss, theft and damage by handling them properly
• Picked up and transported cargo and baggage to and from aircraft
• Escorted passengers in wheelchairs from the terminal to the aircraft
• Checked baggage and collected baggage charges
• Created and booked reservations.

• Reduced and controlled expenses by having better control over inventory, delegating jobs to the correct person, monitoring daily work process and implementing company policies and prodecures
• Oversaw payroll.Approved schedules.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Prevented store losses using awareness, attention to detail and integrity
• Organized weekly sales reports for the sales department to track product success
• Worked as a team member performing cashier duties, product assistance and cleaning
• Expressed appreciation and invited customers to return to the store
• Assisted customers with store and product complaints
• Maintained adequate cash supply in cash drawers in multiple checkout stations
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
• Assisted customers in finding out-of-stock items
• Stocked and rotated inventory regularly
• Processed merchandise returns and exchanges
• Worked with customer service to resolve issues
• Updated register logs
• Operated cash register with proficiency
• Worked overtime shifts during busy periods.