Stephanie Franetovich
Succasunna,NJ
Summary
Dedicated Customer Service expert with extensive experience in New car sales/service administration with exceptional multitasking abilities. Committed to maintaining professional relationships within and always willing to further personal growth through company training.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Tri-county Orthopaedics
02.2022 - 05.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Operations Manager
Looma Spa
10.2015 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Quality Assurance Analyst
Testpak
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Fixed identified issues to increase productivity and boost workflows.
- Wrote and maintained detailed internal documentation on developed systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
Purchasing Coordinator
Depasquale Salon Systems
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Generated reports, documents and analysis for senior management review and approval.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and managed supplier and vendor relationships.
Education
Criminal Justice
County College of Morris
Randolph Township, NJLivingston High School
Livingston, NJInformation Technology
The Chubb Institute
Parsippany, NJSkills
- Customer Relations
- Office Operations
- Technical Support
- Quality Assurance Controls
- Purchasing & Inventory Management
Timeline
Medical Receptionist
Tri-county Orthopaedics
02.2022 - 05.2023
Operations Manager
Looma Spa
10.2015 - 03.2020
Quality Assurance Analyst
Testpak
Purchasing Coordinator
Depasquale Salon Systems
Criminal Justice
County College of Morris
Livingston High School
Information Technology
The Chubb Institute
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