STEPHANIE FRANSSEN
Sedgwick
Summary
Creative and friendly individual with exceptional interpersonal and communication skills, both verbal and written. Excels at customer service with proven ability to discern and understand customer needs and desires. Brings positive attitude to problem solving and perseveres until resolution is achieved. Able to handle multiple tasks effectively and efficiently. Takes a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Sales Team Support, Window Coverings Manager
Accent Lighting Inc.
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted sales staff when needed on the sales floor, waiting on customers to reduce wait time and enhance the customer's visit to the store.
- Managed merchandise returns, tracking credits for returned merchandise and maintained accurate inventory.
- Created more efficient forms and procedures for requesting return merchandise authorizations, saving time for the sales staff and keeping clean, accurate records of all requests.
- Managed the Graber window coverings department, maintaining showroom display, organizing samples and training sales staff on the product lines and how to sell them.
- Scheduled window covering installations, working closely with installers to ensure optimal customer satisfaction.
- Provide post sale support for window coverings to resolve any issues that may arise.
Showroom Sales and Lighting Consultant
Accent Lighting Inc.
06.2007 - 07.2019
- Assisted clients in selecting appropriate fixtures, controls, and systems to achieve their desired aesthetic and functionality.
- Collaborated with architects and interior designers to create cohesive, visually appealing spaces.
- Implemented cutting-edge technologies into designs where appropriate to enhance overall visual impact while respecting the customer's budget.
- Ensured project success by managing timelines, budgets, and communication between all parties involved.
- Developed customized lighting plans to meet client specifications and budget requirements.
- Maintained up-to-date knowledge of industry trends and advancements through ongoing education and professional development.
- Conducted site visits to evaluate existing lighting conditions and identify opportunities for improvement.
- Educated clients on best practices in lighting design, including energy efficiency, safety considerations, and maintenance requirements.
- Provided exceptional after-sales support, addressing any concerns or issues promptly for optimal client satisfaction levels.
- Selected furniture, lighting and accessories to enhance design concepts.
- Conducted client consultations to understand requirements and preferences.
- Increased customer satisfaction by providing attentive, knowledgeable service throughout the consultation process.
- Worked closely with contractors and electricians to improve project coordination.
- Maintained showroom display with effective, attractive visual merchandising to create a pleasant shopping experience for all customers entering the store. The goal being to show customers how to incorporate lighting, furniture and accessories in their space to create a truly custom living space of their own.
Interior Designer/Model Home Stager
Decor and More Ideas
08.2005 - 05.2007
- Collaborated with senior designers to develop innovative interior concepts for residential and commercial projects.
- Participated in on-site meetings with clients and contractors, facilitating clear communication of design expectations among all parties involved.
- Enhanced client satisfaction by providing effective space planning and design solutions.
- Supported lead designer in executing design concepts from inception through completion, ensuring seamless project progression.
- Decorated/staged model homes for several different builders in the area who participated in the bi-annual WABA Parade of Homes.
- Oversaw installation of window treatments, furniture and other design elements to control final product.
- Presented design proposals to clients to establish clear project expectations and goals.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings, accessories, window treatments and other decorative design elements.
- Selected furniture, lighting and accessories to enhance design concepts.
- Conducted client consultations to understand requirements and preferences.
Education
Certificate - Interior Design
New York Institute of Art & Design/formerly Sheffield School
New York, NYAssociate of Applied Science - Graphic Communications
Colorado Mesa University
Grand Junction, COSkills
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Clear communication
- Multitasking Abilities
- Problem-solving
- Professional and courteous
Timeline
Sales Team Support, Window Coverings Manager
Accent Lighting Inc.
06.2021 - Current
Showroom Sales and Lighting Consultant
Accent Lighting Inc.
06.2007 - 07.2019
Interior Designer/Model Home Stager
Decor and More Ideas
08.2005 - 05.2007
Certificate - Interior Design
New York Institute of Art & Design/formerly Sheffield School
Associate of Applied Science - Graphic Communications
Colorado Mesa University
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