Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Timeline
Generic

Stephanie Freeman

Rossville,GA

Summary

Experienced with drive to succeed. Experienced with the dynamics of managing dual businesses at one time. Staffing, ordering supplies and maintaining buildings and grounds outside. Assessing issues and finding resolutions. Experienced with all aspects of staffing from recruiting to interviewing and new hire paperwork and on to training. Scheduling for restaurant and hotel that ensured positions were filled 24 hours 7 days a week.

Responsible for all financial aspects. Sales, payroll, reporting and budgeting. Managing and completing various reports to corporate office daily. Problem and conflict resolution. This position began as a desk clerk in the hotel and was promoted to General Manager over the hotel and restaurant.

Overview

12
12
years of professional experience
1
1
Certification

Work History

EBay Seller

Self
02.2020 - Current
  • Processed sometimes 30 orders per day.
  • Processed and packaged orders and shipments to insure accurate and on-time delivery of products.
  • Created clear, precise and properly detailed product and service information on company website.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Managed financial tracking, inventory coordination and social media marketing.

General Manager

Motel Sleepers Inc/Track's End Restaurant
02.2016 - 03.2022
  • Hired, supervised, scheduled and managed 30 + employees.
  • Reinforced training to ensure compliance for health inspections (Always made 99)
  • Problem Solving for guests and staff.
  • Responsible for achieving sales and profit goals.
  • Successfully reduced Food Cost below 33%
  • Managed Hotel and Restaurant supplies needed for everyday use.
  • Oversaw all financial activities such as Payroll, Purchasing, Contracts and supplies while staying within budget.
  • Outsourced and Coordinated maintenance of facility and grounds.
  • Daily, Weekly and monthly reports for finances, Maintenance, Sales and Petty Cash Account
  • Used Excel Microsoft Office and more to keep records and complete reports.
  • I utilized employment services find suitable employees for several different positions needed for both businesses.
  • I managed and trained cooks, servers, housekeepers, desk clerks and maintenance staff.

Warehouse Supervisor

FCI Tallahassee
01.2012 - 12.2016
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw daily operations and shipping and handling processes.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Managed merchandise inventory transactions.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Education

High school diploma - General Studies

Unity Christian School
Rossville, GA
08.1991

Skills

  • Customer service (10 years)
  • Payroll (10 years)
  • Order management system (10 years)
  • Materials handling (10 years)
  • Interviewing and hiring individuals for various positions
  • Ordering and receiving (5 years)
  • Profit & Loss (10 years)
  • Accounts Receivable (10 years)
  • Recruiting (5 years)
  • Office Administration (5 years)
  • Excel Formula
  • Scheduling multiple job positions in hotel and restaurant

Certification

  • ServSafe Food Handler, 09/01/19, Present
  • Material Handler Certification, 01/01/16, Present

Roles And Responsibilities

  • Responsible for loading, unloading and routing everything entering or exiting the warehouse.
  • Documenting, counting, processing and palletizing orders to ship or store.

Timeline

EBay Seller

Self
02.2020 - Current

General Manager

Motel Sleepers Inc/Track's End Restaurant
02.2016 - 03.2022

Warehouse Supervisor

FCI Tallahassee
01.2012 - 12.2016

High school diploma - General Studies

Unity Christian School

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Stephanie Freeman