Stephanie Freeman
Marysville,WA
Summary
Customer service and administrative professional with 6+ years of experience in high-volume service environments. Experienced in scheduling, dispatch coordination, customer account management, payment processing, documentation, and problem resolution. Recognized for professionalism, communication, and delivering exceptional customer service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Website Administrator & Developer (Freelance/Famil
Texoma Fire Alarm & Suppression
Remote
03.2025 - Current
- Designed and launched a business website that has remained active and maintained for over a year.
- Updated website content and ensured information remained accurate and current.
- Assisted with improving the business's online presence and customer accessibility.
- Resolved technical issues and performed ongoing website maintenance.
- Learned and utilized website-building tools independently.
Part-time
Uber Eats
Marysville, WA
07.2024 - Current
- Provide reliable and timely delivery services while managing an independent work schedule.
- Navigate efficiently using GPS and delivery platforms to meet delivery time expectations.
- Deliver excellent customer service by communicating professionally and resolving delivery issues.
- Maintain accurate records and manage multiple deliveries in a fast-paced environment.
- Planned efficient delivery routes while managing multiple time-sensitive orders.
- Maintained a 5-star customer experience through professional communication and problem-solving.
Full-Time Homemaker
07.2024 - Current
- Managed household scheduling, appointments, budgeting, and daily logistics for a family of five.
Customer Service Representative II | Roadside Assistance Coordinator
11.2023 - 07.2024
- Coordinated emergency roadside assistance by scheduling service providers and ensuring timely customer support.
- Managed high-volume inbound calls while providing exceptional customer service.
- Updated customer accounts, contact information, and membership details.
- Processed secure credit and debit card payments.
- Collaborated with multiple departments to resolve customer concerns efficiently.
- Documented customer interactions accurately while maintaining confidentiality.
- Remote
Remote DOD Pharmacy Customer Service Representative
BroadPath, LLC
09.2022 - 09.2023
- Explain medical plans to members, pharmacies, and provide additional information once the caller has been verified to resolve member issues.
- Handle updates to members accounts, such as adding/editing basic information (address, telephone, PCP, etc).
- Actively listen to the caller to verify what individual/department/pharmacy will need to be contacted in order to work together to resolve the issue.
- Adhere to all call metrics either by the client, BroadPath or HIPAA regulations.
- Remote
Remote Inbound Acquisition Sales
ADT Security Services
09.2021 - 08.2022
- Followed sales call handling procedures to improve sales potential.
- Followed all established processes and procedures regarding installation, security, order entry, and disclosure requirements.
- Engage with customers to understand and resolve issues and answer product questions.
- Completed calls and followed scripts to maintain good call control.
- Met and exceeded daily service quality and performance goals.
- Remote
Shift/Team Lead
Milestone Inc.
Redmond, WA
03.2020 - 09.2021
- Managed the screening processes and all screening associates for one specific Facebook campus.
- Managed inventory, reordered product and stocked product when necessary.
- Managed team schedules, accepted time off requests, adjusted timecards, and found coverage for shifts.
- Escalated personnel issues as needed to provide a resolution.
- Mentored the team and new hires on techniques necessary to complete job tasks safely, and efficiently.
- Maintained confidentiality while being a vendor of Facebook.
Commercial Sales/Battery Associate
Interstate All Battery Center
Everett, WA
09.2017 - 02.2020
- Generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Managed inventory, reordered product and stocked product when necessary.
- I sold various types of units, priced from $7.99 to $899.00, to local businesses.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Drafted, submitted and processed sales contracts for orders received.
- Collaborated with warehouse employees to fulfill orders and communicate customers’ special requests.
Education
High School Diploma -
Kamiak High School
Mukilteo, WAExternship - Radiology
Kindred Hospital
Seattle, WACertified Nursing Assistant Program - undefined
Edmonds Community College
Edmonds, WASkills
- Customer Service & Client Relations
- Appointment Scheduling & Coordination
- Phone & Email Communication
- Data Entry & Documentation
- Payment Processing
- Account Management
- Microsoft Office Suite
- Time Management & Multitasking
- Team Collaboration
- Fast & Accurate Typing
- Quality Assurance
- HIPAA Compliance
- Quick Learner of New Software Systems
- Problem Solving & Conflict Resolution
Certification
- CNA; Certificate of Completion, Edmonds Community College, Edmonds, WA
- CPR; Basic First Aid & Safety, Edmonds, WA
Timeline
Website Administrator & Developer (Freelance/Famil
Texoma Fire Alarm & Suppression
03.2025 - Current
Part-time
Uber Eats
07.2024 - Current
Full-Time Homemaker
07.2024 - Current
Customer Service Representative II | Roadside Assistance Coordinator
11.2023 - 07.2024
Remote DOD Pharmacy Customer Service Representative
BroadPath, LLC
09.2022 - 09.2023
Remote Inbound Acquisition Sales
ADT Security Services
09.2021 - 08.2022
Shift/Team Lead
Milestone Inc.
03.2020 - 09.2021
Commercial Sales/Battery Associate
Interstate All Battery Center
09.2017 - 02.2020
Certified Nursing Assistant Program - undefined
Edmonds Community College
Externship - Radiology
Kindred Hospital
High School Diploma -
Kamiak High School