Stephanie Fresta
Palmetto,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Bakery Manager
Publix
2014.01 - Current
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Managed inventory levels, ordering supplies to maintain optimal stock for production needs.
- Trained and mentored staff on baking techniques and customer service best practices.
- Implemented process improvements, enhancing workflow efficiency and reducing waste.
- Led customer service team to enhance service quality and improve customer satisfaction ratings.
- Mentored team members, fostering a collaborative environment and promoting professional growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Sales Associate
Leo and Lucky's
2014.02 - 2016.09
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock shortages.
- Trained new sales associates on company policies, product knowledge, and customer engagement techniques.
- Implemented promotional displays to drive sales and create an inviting shopping environment.
- Collaborated with management to develop strategies for increasing foot traffic and sales performance.
- Mentored junior staff, fostering skill development and enhancing team productivity.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
General Studies
Cental Connecticut State University
New Britain, CT2016-06
Skills
- Adherence to high customer service standards
- Team building and leadership
- Effective workflow management
- Relationship building
- Schedule management
- Staff training
- Conflict management
- Food safety requirements
- Multitasking and prioritizing
- Order management
- First aid and CPR
Timeline
Sales Associate
Leo and Lucky's
2014.02 - 2016.09
Bakery Manager
Publix
2014.01 - Current
General Studies
Cental Connecticut State University