Stephanie Frias
The Bronx,NY
Summary
Results driven customer service expert with a proven track record of delivering exceptional experiences and driving business growth. Skilled in claim eligibility, analysis, and records management, with strong leadership and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Intake Specialist
PellaCare
08.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Personal Assistant
Alisia Arroyo
01.2023 - 09.2023
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Made travel arrangements for medical visits.
- Completed basic administrative work and managed household accounts such as rent, utility, telephone, and credit card bills.
Human Resources Representative
Allcare home health services
04.2023 - 08.2023
- Supported employees with benefits enrollments by guiding process and answering questions.
- Completed onboarding and new hire orientation for employees.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
Personal Assistant
Milady Roman
08.2019 - 10.2022
- Accompanied clients to appointments and arranged transportation.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
Medical Customer Service Representative
RadNet
02.2015 - 02.2019
- Participated in staff meetings to discuss patient care plans
- Recorded patient information, notifying nursing staff of changing or unusual conditions
- Conducted intake interviews and collected necessary documentation
- Information to comply with HIPAA regulations
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
Skills
- Self-Directed
- Teamwork and Collaboration
- Excellent Communication
- Software proficiency
- Critical Thinking Skills
- Intake Assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Specialist
PellaCare
08.2023 - Current
Human Resources Representative
Allcare home health services
04.2023 - 08.2023
Personal Assistant
Alisia Arroyo
01.2023 - 09.2023
Personal Assistant
Milady Roman
08.2019 - 10.2022
Medical Customer Service Representative
RadNet
02.2015 - 02.2019
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