Stephanie Fricano
San Antonio
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Security Officer
Shannon Medical Center
12.2023 - 01.2025
- Monitored security cameras to detect and respond to suspicious activities within the facility.
- Conducted regular security audits to identify vulnerabilities and ensure compliance with safety protocols.
- Collaborated with healthcare staff to enhance safety measures during patient transport within the hospital.
- Responded to alarms and notifications promptly to maintain a secure environment for patients and staff.
- Maintained accurate records of incidents and daily activities to support operational integrity.
- Coordinated with local law enforcement during incidents to ensure rapid response and resolution.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Teacher
Academy Of Math And Science
08.2022 - 03.2023
- Implemented engaging lesson plans that catered to various learning styles and interests.
- Collaborated with colleagues to develop interdisciplinary projects that enhanced student learning.
- Facilitated parent-teacher conferences to discuss student progress and address concerns effectively.
- Designed and executed assessments to evaluate student understanding and inform instructional adjustments.
- Promoted a positive classroom environment by encouraging student participation and respect for others.
- Integrated technology into lessons to enhance student engagement and facilitate interactive learning.
- Provided individualized support to students requiring additional assistance to achieve academic goals.
- Participated in professional development workshops to stay current with educational best practices.
- Maintained regular communication with parents through newsletters and updates regarding classroom activities.
Team Lead Receptionist
Wellcore Health and Chiropractic
06.2021 - 01.2022
- Managed daily front desk operations to ensure efficient patient check-in and check-out processes.
- Coordinated appointment scheduling to optimize staff and patient time, enhancing overall office efficiency.
- Trained and mentored new reception staff on office protocols and customer service standards.
- Maintained office supply inventory, ensuring essential materials were available for smooth operations.
- Resolved patient inquiries and concerns promptly, fostering a welcoming and supportive environment.
- Organized office events and patient outreach activities to promote wellness and community engagement.
- Developed training materials for reception staff to enhance onboarding and ongoing education.
- Collaborated with other department leads to address cross-functional challenges and improve overall operations.
- Handled escalated patient complaints with professionalism, finding effective solutions that ensured customer satisfaction while maintaining company policies.
Receptionist
Community Medical Center
10.2019 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Referral Coordinator
Dermatology Specialists
07.2016 - 02.2017
- Coordinated referral processes to ensure timely patient access to specialized dermatological care.
- Managed patient records and referral documentation with high accuracy and confidentiality.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Trained new staff on referral protocols and patient communication best practices.
- Collaborated with interdepartmental teams to resolve referral-related issues effectively.
- Participated in team meetings to discuss referral challenges and share best practices.
- Maintained an organized database for referral tracking and reporting purposes.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Human Resources Specialist (42A)
Texas Army National Guard
08.2013 - 06.2016
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Handled personnel relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Developed policies and procedures that fostered positive workplace culture while maintaining legal compliance.
- Monitored personnel performance, addressing issues in accordance with company policies and procedures.
Medical Assistant/Receptionist
West Texas Dermatology and Skin Cancer
05.2015 - 02.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
Patient Access Representative
Shannon Medical Center
07.2014 - 03.2015
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Education
Associate of Science -
Howard College
San Angelo05-2021
Skills
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking Abilities
- Dependable and responsible
- Computer skills
- Excellent communication
- Decision-making
- Verbal communication
- Attention to detail
- Problem resolution
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Shannon Medical Center
12.2023 - 01.2025
Teacher
Academy Of Math And Science
08.2022 - 03.2023
Team Lead Receptionist
Wellcore Health and Chiropractic
06.2021 - 01.2022
Receptionist
Community Medical Center
10.2019 - 10.2021
Referral Coordinator
Dermatology Specialists
07.2016 - 02.2017
Medical Assistant/Receptionist
West Texas Dermatology and Skin Cancer
05.2015 - 02.2016
Patient Access Representative
Shannon Medical Center
07.2014 - 03.2015
Human Resources Specialist (42A)
Texas Army National Guard
08.2013 - 06.2016
Associate of Science -
Howard College