STEPHANIE FRIMPONG
Summary
Dynamic professional dedicated to delivering exceptional customer satisfaction through outstanding service and support. Expertise in customer service best practices, combined with a talent for identifying innovative solutions to meet diverse customer needs. Extensive experience in administrative functions, including office management, scheduling, and effective communication, ensures seamless operations and robust support for executive teams. Proven track record of collaboration and adaptability fosters a positive work environment while consistently driving the achievement of organizational goals.
Overview
4
4
years of professional experience
Work History
Tax Associate
HR Block
Petersburg, VA
01.2025 - 07.2025
- Analyze tax situations, applying IRS guidelines for effective solutions.
- Evaluated over 50 client tax situations, applying IRS guidelines to rectify discrepancies and mitigate audit risk.
- Conducted detailed preparation and review of 100+ individual tax returns and 40-75 business documents each year, achieving high accuracy.
- Achieved 100% on-time submission compliance for individual and corporate tax filings through effective management of end-to-end tax preparation and electronic filing processes. Delivered accurate and compliant individual and business tax returns in alignment with IRS regulations.
- Led tax preparation and filing for individual and corporate clients, ensuring compliance with regulations.
- Developed strategies to streamline tax processes, improving efficiency and accuracy in submissions.
- Facilitated efficient communication by handling around 15 customer inquiries via calls, emails, and faxes each day.
Salesforce AI Accelerator
Salesforce
Remote
01.2025 - 05.2025
- Completed a selective 10-week virtual AI training program organized by Salesforce, designed to enhance skills for HBCU students.
- Engaged in hands-on training with AI-driven tools and Salesforce platform fundamentals to support sales processes.
- Collaborated in team-based projects applying AI concepts to real-world business and marketing solutions.
- Mastered data analysis automation and prompt engineering techniques to optimize strategic decision-making processes.
- Engaged with Salesforce mentors and HBCU partners to strengthen professional development and career readiness.
School Administrative Assistant
Virginia State University
Petersburg
10.2023 - 05.2025
- Assist faculty with administrative tasks, improving communication and efficiency.
- Maintain accurate records and databases, ensuring accessible university information.
- Managed scheduling and coordination of academic events for faculty and students.
- Assisted in maintaining accurate student records using university database systems.
- Developed training materials for new administrative staff to enhance onboarding processes.Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Student Marketing Coordinator
Virginia State University
Petersburg
03.2023 - 05.2025
- Created promotional materials, such as flyers, social media posts, and brochures, utilizing social media and Adobe software.
- Conducted analysis of program progress through Qualtrics and SPSS to ensure optimal tracking of effectiveness.
- Executed design and publication of 15–25 promotional assets per month, encompassing flyers, brochures, email graphics, and social media content, to support marketing initiatives.
- Oversaw social media account management across multiple platforms, ensuring consistent posting frequency of 4–6 times weekly.
- Enhanced program visibility and increased event attendance through targeted strategic initiatives.
Customer Support Representative
Walmart
Petersburg, VA
08.2021 - 03.2023
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Analyzed customer feedback to identify recurring issues, leading to a 15-20% reduction in complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strategies to enhance customer engagement and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Marketing
Virginia State University
Petersburg05-2025
Skills
- Microsoft Office
- Tax Compliance
- Customer Service
- Scheduling
- Computer Proficiency
- Active Listening
- Critical Thinking
- Customer Relationship Management (CRM)
- Email Communication
Websites
Accomplishments
- Earned Glenn Youngkin Commonwealth of Virginia Appreciation Award in 2023
- Earned U.S. Senator Mark R. Warner Appreciation Award
- Award in 2022-2025
LINKS
My Salesforce TrailHead Account: www.salesforce.com
Timeline
Tax Associate
HR Block
01.2025 - 07.2025
Salesforce AI Accelerator
Salesforce
01.2025 - 05.2025
School Administrative Assistant
Virginia State University
10.2023 - 05.2025
Student Marketing Coordinator
Virginia State University
03.2023 - 05.2025
Customer Support Representative
Walmart
08.2021 - 03.2023
Bachelor of Science - Marketing
Virginia State University