Stephanie Fritz Ealey

Through proven leadership and success, assumed direct oversight and responsibility as the regional operations director for care management centers in Kentucky, Tennessee and Arkansas to standardize, collaborate and strengthen success and bandwidth across multi-site region

• Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients and commercial partners
• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions while hitting key performance indicators including low cost of service with high ROI
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
• Developed and executed successful business plans, resulting in increased market share and profitability.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth as evidenced by high employee engagement scores and retention rates
• Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
• Successful achievement of EBITDA commitments across all locations
• Maintain inventory control to mitigate risk of loss and achieve
• Multi-million dollar yearly P&L oversight
• Directed operational strategy to optimize regional performance across multiple sites.
• Implemented process improvements that enhanced efficiency and reduced operational costs.
• Led cross-functional teams to achieve strategic initiatives and improve service delivery.
• Analyzed business metrics to identify trends, driving data-informed decision-making for operations management.
• Fostered relationships with key stakeholders to enhance collaboration and support organizational goals.
• Evaluated operational workflows, recommending enhancements that increased productivity and customer satisfaction.
• Managed budgetary responsibilities, ensuring resource allocation aligned with strategic objectives and operational needs.

Oversee operational performance of the Lexington KY and Ashland KY CMCs including driving revenue growth while delivering high quality patient care

Implementing policies and procedures to ensure more effective, efficient and safe onboarding and servicing of our patient population

Driving high employee engagement to build a cohesive team dedicated to delivering high quality care

Working closely with other CMCs to transition patients when needed to ensure continuous care

Identifying issues or deficits in performance of various metrics and implementing plans/processes to improve performance

Partnering with our commercial team to drive referrals, navigate supply chain issues and relay that messaging, and to ensure onboarding of appropriate patients

Key Roles:

• Streamlined operations for increased efficiency with process improvements and automation.
• Achieved departmental goals by developing and implementing strategic plans and initiatives.
• Increased employee satisfaction, providing regular coaching and feedback sessions.
• Budget planning to hit all target metrics including EBITDA and controllable SG&A lines of the P&L
• Inventory control to minimize loss

Successful opening of the Ashland KY location in June of 2001 as Director of Operations to introduce Home Infusion to the Eastern KY, Southern Ohio and Western WV markets

Added Paducah KY as an additional location to drive efficiencies in that location and improve compliance with policies and performance

Gained leadership of the Nashville, TN location and worked closely with Vanderbilt to continue our Joint Venture partnership with that medical facility. In this time, we were able to improve quality metrics, financial metrics and decrease bad debt.

Involved in transition of outlying KY offices to the regional compounding center as it opened and began services all refills for those locations.

Maintained high employee engagement results at all locations throughout my tenure

Maintained high Quality Site Assessment scores at all locations throughout my tenure

• Achieved departmental goals by developing and implementing strategic plans and initiatives.
• Streamlined operations for increased efficiency with process improvements and automation.
• Increased employee satisfaction, providing regular coaching and feedback sessions.
• Successful budget setting with cross function teams to hit targeted EBITDA metrics
• Inventory control guidance to minimize loss